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Old 06-26-2006, 09:40 AM   #1 (permalink)
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Default Email reconciliation issue BES for Groupwise

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Hi,

I have a BES for Groupwise installed. Everything is working OK, BUT I have a problem with the email reconciliation :
- it works immediatly from the BB device to the Groupwise client
- it DOESN'T work at all from the GW client to the BB device

Anyone ever had the same problem ?

Thanks in advance
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Old 07-19-2006, 09:36 AM   #2 (permalink)
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yes, and it could a combination of things:
ensure that message forwarding settings Redirect to Handheld is set to true, and Do not Redirect in Cradle is set to false. Message redirection should be enabled but if mail is going from the BB then it probably is. Ensure the redirection disabled icon is not showing for your users (a red dash on the user icon in Blackberry Manager). Check your pending messages for users - are messages building up on the server? Is data connection OK - can PIN messages get through? Get users to do 'reconcile now' and see if that forces messages to be delivered to the BB. Ensure there are no filters in place and that the setting on the handheld under filters is showing 'send email to handheld if no filters apply' - that's the big one for us that causes problems.

Groupwise client has a big impact on reconciliation - 6.5.6 is recommended, and I've just been told to get the rev 3 update before installing the next Service Pack.

If these tests don't work provide some more info (release level, number of users, settings etc) and we'll try again
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Old 07-24-2006, 12:45 AM   #3 (permalink)
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Quote:
Originally Posted by booster
- it DOESN'T work at all from the GW client to the BB device
Update your GWC on the BES to 6.5.6 update 1. Stop the BB Controller and BB GW Service (if 4.1) while updating the client.
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Old 07-24-2006, 11:13 PM   #4 (permalink)
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Can you try to schedule some replication between [domino in BES] with the [primary lotus domino] ? Hopefully this can solve your problem...
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Old 07-25-2006, 12:22 PM   #5 (permalink)
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wow...everyone seems to have forgotten the basics.

If the user does a "delete and empty from trash" then that message will not be removed from the handheld until the overnight process is run.

The reconcile process does take up to 20 minutes. Using the Reconcile Now will force it.

If you move a message to a sub folder in GW, does it reconcile and move that message on the handheld? What about moving a message on the handheld?

Turn off wireless reconcile for messages, save the change, then turn it back on.

Zro
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Old 07-25-2006, 12:26 PM   #6 (permalink)
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Quote:
Originally Posted by Zro
wow...everyone seems to have forgotten the basics.

If the user does a "delete and empty from trash" then that message will not be removed from the handheld until the overnight process is run.

The reconcile process does take up to 20 minutes. Using the Reconcile Now will force it.

If you move a message to a sub folder in GW, does it reconcile and move that message on the handheld? What about moving a message on the handheld?

Turn off wireless reconcile for messages, save the change, then turn it back on.

Zro

Make since to trouble shoot your issue before you skip over to the nitty gritty.... Got to love shift delete...

E
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Old 07-25-2006, 12:58 PM   #7 (permalink)
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Can you try to schedule some replication between [domino in BES] with the [primary lotus domino] ? Hopefully this can solve your problem

I thought we were talking Groupwise.. your filx will work for Domino BES
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Old 07-26-2006, 02:01 AM   #8 (permalink)
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Wow !! Well, thanks a lot for all these updates !!!!!

My BBs don't reconcile, even if I force it through the "Reconcile Now" command.

And the over night process doesn't help more ....

Not only the email deletions are not reconciled, also the read / unread marks are not replicated to the devices !!!!
The reconciliation works perfectly from the BBs to the GW client.

I'll check my versions of GW clients, and get back to this post.

Cheers,

Booster
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Old 07-26-2006, 10:46 PM   #9 (permalink)
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Quote:
Originally Posted by Zro
wow...everyone seems to have forgotten the basics.
Nope Not I. That's why I said check the GW client on the BES ;)

Reliable email reconciliation GW->HH wasn't seen until GW client 6.5.5 was released, or near equivent beta patch at the time. But use the 6.5.6 update 1 now.
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