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Old 06-30-2006, 02:10 AM   #1 (permalink)
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Question Adding first user - never initalises

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I have spent days installing this software onto a SBS 2000 server and trying to get the first user to initalise.
Searched numerous posts and help files. SPoken to RIM only to be told that the BES server needs to be a seperate server to the SBS2000 server???????

I pulled out and old WIN2000 server gave it a fresh load, made it a member server of the domain and end up with the sama issue.
The only error message I get is in the application log of windows.

Event ID 20000
[ODBCRecord::DoSetValue] Update failed as no AddIdentifier was called. Alternatively, DoCreateRecord() can be called

I have deleted the user and recreated many times, tried the various methods of activation. They all end with the software sitting there endlessly initalising in Enterprise Manager.

I beleive i have all the correct versions of the various dlls but it is hard to be absolutly sure due to the many attempted fixs and application of latest nad requested hotfixs. Is there a list somewhere of what is required to make BES4.1 work?

Any suggestions are helpful

Many Thanks

LASTHOPE
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Old 06-30-2006, 12:53 PM   #2 (permalink)
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This installation is done in an Exchange XX environment? You have Exchange manager installed on the new box correct? and the Exchange manager is patched to the sam SP levels as the Exchange environmen correct?
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Old 07-01-2006, 04:09 AM   #3 (permalink)
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Quote:
Originally Posted by lasthope
People

I have spent days installing this software onto a SBS 2000 server and trying to get the first user to initalise.
Searched numerous posts and help files. SPoken to RIM only to be told that the BES server needs to be a seperate server to the SBS2000 server???????

I pulled out and old WIN2000 server gave it a fresh load, made it a member server of the domain and end up with the sama issue.
The only error message I get is in the application log of windows.

Event ID 20000
[ODBCRecord::DoSetValue] Update failed as no AddIdentifier was called. Alternatively, DoCreateRecord() can be called

I have deleted the user and recreated many times, tried the various methods of activation. They all end with the software sitting there endlessly initalising in Enterprise Manager.

I beleive i have all the correct versions of the various dlls but it is hard to be absolutly sure due to the many attempted fixs and application of latest nad requested hotfixs. Is there a list somewhere of what is required to make BES4.1 work?

Any suggestions are helpful

Many Thanks

LASTHOPE
Are you trying to perform a wireless activation?

In my case with BES 4.1 and Lotus 6.55 I had to wipe out the handheld, delete and recreate the user and to reboot the BES server to get the activation done!

On the topmost RIM tech support is not helpful.
I'm going to roll back BES to the V 4.0 because with 4.1 the server is guzzling around 2Gigs of Ram for 27 users since I've installed 4.1 and needs a daily reboot. I precise that everything has been installed in accordance with RIM requirements.

I also had to reboot every three or four users that were activating their handheld during the enterprise activation.

If I could I would rather use something else than RIM dirty products.
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Old 07-02-2006, 06:38 AM   #4 (permalink)
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When you initially installed the BES on your SBS, where was the database located, on the local machine or on a remote machine? MSDE or SQL?

Once you have managed to remove the BES installation on your SBS, you might also need to rebuild the database. As it might be pointing to the old install location.

A quick review of the installation requirements:

-Windows2k with the same service packs as the SBS.
-Exchange Manager with the same SP as your Exchange on the SBS.
-A service account (usually [email address]) with appropriate priviledges (Send as, Receive as, Administer Information Store, View only administrator, it also should a local admin on the BES machine)
-Copy the file cdo.dll from your SBS (C:/Exchsrvr/bin) to your BES machine (c:/windows/system32) and register it.
-If you have to, then rebuild your database. My personal preference is SQL. You can use SQL Personal if you dont want to spend money on licenses. Database management is much easier with SQL as opposed to MSDE.
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Old 07-03-2006, 06:59 AM   #5 (permalink)
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Thanks people for your suggestions

wusmani
I have a gone over all of your suggestions several times, with one question re MSDE.
I am using the version installed by the RIM software, surely this should work, I did the rebuild by running one of the default stored procedures in the MSDE Manager. Is this the methode you refer to?

Other than that I am in the process of re applying the service packs to both servers.

Only other additional information in the event log following the updates are

[ODBCRecord::DoSetValue] Update failed as no AddIdentifier was called. Alternatively, DoCreateRecord() can be called

username@domain ReloadPagerStats() failed

hopeful
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