BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-02-2006, 09:43 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2006
Location: Woodridge, IL
Model: 8700g
Carrier: T-Mobile
Posts: 26
Post Thanks: 0
Thanked 0 Times in 0 Posts
Post Missing the Collaboration tab in BES 4.1 BlackBerry Manager

Please Login to Remove!

Using BES 4.1 Express for Lotus Domino

Ran a full install, including MDS

Email, Calendar, PIM, 3rd party tools like Google Maps all running great.

Decided it was time to configure Enterprise Messenger on devices to connect to our Sametime server.

Pg. 76 of Admin Guide says that I should open BlackBerry Manager, select the BES server, and then go to the "Collaboration Service" tab on which I can configure such things as the Sametime server host name, port number, etc.

Problem is, I don't have this tab? I do have tabs named Server Configuration and Connection Service, but nothing called Collaboration Service.

I've re-run the installer to make sure that I didn't miss anything. No luck.

What can I do or try next? I somehow need to tell the BES server how to connect to my Sametime server, but I don't seem to have the needed interface.

FYI - I do have full admin rights to Windows, Domino and Sametime 3.1 server.

Thanks for any help.
Offline  
Old 07-02-2006, 10:26 PM   #2 (permalink)
BlackBerry Extraordinaire
 
noname's Avatar
 
Join Date: Sep 2005
Location: Congested Islet of "Foreign Talents" (> 45% of workforce) - Singapore.
Model: Z10
OS: 10.0.0
PIN: NUKE(PAP)
Carrier: Singtel
Posts: 1,504
Post Thanks: 6
Thanked 9 Times in 9 Posts
Default

Hey Bill,

Did you run the installer again? Just select the "BlackBerry Collabration Service" is selected and install it... otherwise, make sure that this service has been started.

Cheers,
__________________
Native but 4th class citizen of a nation governed by idiots who import congestions & contention.
Offline  
Old 07-03-2006, 07:26 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2006
Location: Woodridge, IL
Model: 8700g
Carrier: T-Mobile
Posts: 26
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re-running installer only provides upgrade screen

I do get to select BlackBerry Server and MDS (which supposedly installs everything) and about half way through the install, I'm asked what my Instant Messaging platform is (Sametime), but other than that, nothing.

And in my list of services, I don't see Blackberry Collaboration service.
Offline  
Old 07-04-2006, 02:19 PM   #4 (permalink)
BlackBerry Extraordinaire
 
noname's Avatar
 
Join Date: Sep 2005
Location: Congested Islet of "Foreign Talents" (> 45% of workforce) - Singapore.
Model: Z10
OS: 10.0.0
PIN: NUKE(PAP)
Carrier: Singtel
Posts: 1,504
Post Thanks: 6
Thanked 9 Times in 9 Posts
Default

Did you fill up the server information for the Instant Messaging platform screen? Missing Blackberry Collaboration service = not installed... Try running the setup.exe and select "Blackberry Collaboration Service" only again... good luck!

Cheers!
__________________
Native but 4th class citizen of a nation governed by idiots who import congestions & contention.
Offline  
Old 07-05-2006, 05:53 AM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2006
Location: Woodridge, IL
Model: 8700g
Carrier: T-Mobile
Posts: 26
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Can't do that

As I said, when I re-run the install, I don't get the screen asking what services I want to install.

My only selection is BES ans BES with MDS
Offline  
Old 07-06-2006, 01:57 AM   #6 (permalink)
BlackBerry Extraordinaire
 
noname's Avatar
 
Join Date: Sep 2005
Location: Congested Islet of "Foreign Talents" (> 45% of workforce) - Singapore.
Model: Z10
OS: 10.0.0
PIN: NUKE(PAP)
Carrier: Singtel
Posts: 1,504
Post Thanks: 6
Thanked 9 Times in 9 Posts
Default

repair installation? Control Panel>Add Remove Programs>Click on support link>Repair button?
__________________
Native but 4th class citizen of a nation governed by idiots who import congestions & contention.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.