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Old 07-05-2006, 10:08 AM   #1 (permalink)
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Default deleted mail not sychronizing

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Since we moved to the new 4.1 BES gateway, our BB users no longer auto sync deleted mail. When a user deletes a message on their BB or Outlook client, it does does synch the change to the other device. If they do a "reconcile now" it syncs............

Any ideas??
Old 07-05-2006, 11:28 AM   #2 (permalink)
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How many users, and how big are the users Exchange Mailbox?

If you do a reconcile now and it works then your permissions should be fine. The sync will only happen every 15 to 20 minutes. (during mailbox rescan) the reconcile now options is just to force it.

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Old 07-05-2006, 11:02 PM   #3 (permalink)
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I guess other than the large mail boxes, these are some other factors:

- A large number of users on the BlackBerry Enterprise Server (for example, 300 or more).
- low network speed. During a mailbox scan, the BlackBerry Enterprise Server accesses the Microsoft Exchange Server where device users are located.
- Messaging server performance.

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Old 07-06-2006, 08:37 AM   #4 (permalink)
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When moving messages around in Outlook, to folders that are not part of replication, this should cause them to disappear from the BB right?

Is there any tweaks to make the mailbox scans to go on a faster interval?
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