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Old 07-06-2006, 10:49 AM   #1 (permalink)
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Hi

I just installed BES 4.1 a couple of days back, and I am currently looking in to a way of uppgrading our hand held devices.
I have downloaded the latest version of the OS for my 7290, installed the package on my BES server and shared the drive as described as part of Software Configuration.
I noticed that I have to upgrade the software using the USB cable, so I installed the Desktop Manager on my notebook and connected my device.
It immediately searches for my device, checks if I have the latest version installed and prompts me to install the latest version.
The problem is that in the package I have selected on the server, I have removed some programs from the package. But it still prompts me to install everything.
As an example, I removed BrickBreaker from the package, but it still wants to install it when I connect my device to my computer.

So then I am actually wondering if it is really downloading the package from my BES server or if it just checks somewhere else that a newer version of the OS exists and maybe downloads it directly from internet.

Since I downloaded the correct OS package from my phone provider, I would like to install this package as I know if will work for my device.

Is anyone else strugling with the same problems?

Some help is appreciated.

Thanks.

/Thomas O
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Old 07-06-2006, 02:32 PM   #2 (permalink)
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hey thomas_olsen44,

I think you still need to use the BlackBerry Manager and connnect handheld to USB cable. See KB-04538 - How To - Install BlackBerry device software using the BlackBerry Handheld Configuration Tool.

http://www.blackberry.com/knowledgec...nodeid=1123404

The screen shown in the article is 4.0 but I think 4.1 BES the process is the same though.

I know for pushing software like 3rd party one e.g. Sametime you can have a choice to push wired (ie USB) or wireless... but not too sure for handheld software... I believe it will take hours to update to handheld? As generally handheld software file sizes are very large as compared to 3rd party app? Not sure either... I do came across an article but it is for sametime installation - both wired and wireless. See if it can help you.. maybe you can let us all know here

KB-05302 - How To - Deploy BlackBerry Enterprise Instant Messaging client for Lotus Sametime to devices
http://www.blackberry.com/knowledgec...nodeid=1261005

Cheers!
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Old 07-07-2006, 03:38 AM   #3 (permalink)
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Hey

Thanks for the feedback.

I looked at the first article you linked, but the GUI is totally different in 4.0 and 4.1 and as you said the article is for 4.0 and I have 4.1

Regarding push of hand held OS, the only option available is "Wireline Only". So from my knowledge, that means to connect my BB device it to my notebook using a USB cable and install the Desktop Manager, which I have done.

I have also created the software package on the BES server and I have chosen to assign the software package to my device.

So my questions are then:
1. After I have assigned the handheld OS upgrade software package, I see in BlackBerry Manager for my BB device that System Status is "Upgrade Required". But nothing happens on my device.
Do I have to manually launch the Application Loader in BlackBerry Desktop Manager to install the OS upgrade or is it supposed to go automatically?
2. I have not selected to upgrade every component in the OS package, but in Application Loader everything is selected including the items I specifically unchecked when creating the package. So in Application Loader, is it really showing the package I configured on the server or is this a generic package that came with the BlackBerry Desktop Manager?

Appreciate your help.

Thanks.

/Thomas O
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Old 07-13-2006, 02:09 PM   #4 (permalink)
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Hi. I just got off the phone with support and they are telling me that the only way to upgrade the handheld OS is by wire only. Once the software start the upgrade, it lose connection to the server and that is the reason it has to be hard wired.

Let me know if they are wrong or right and if there are any 3rd parties software that can push the OS wirelessly. I have 400+ devices that needs the upgrade and to track the users down to install will be a major headache.

TIA
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Old 07-13-2006, 02:18 PM   #5 (permalink)
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I don't know the answer to thomas_olsen44's question, but I just want to point out that he is NOT talking about wireless OS upgrades like the previous responder thought.
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Old 07-14-2006, 11:25 AM   #6 (permalink)
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Quote:
Originally Posted by thomas_olsen44
Hi

I just installed BES 4.1 a couple of days back, and I am currently looking in to a way of uppgrading our hand held devices.
I have downloaded the latest version of the OS for my 7290, installed the package on my BES server and shared the drive as described as part of Software Configuration.
I noticed that I have to upgrade the software using the USB cable, so I installed the Desktop Manager on my notebook and connected my device.
It immediately searches for my device, checks if I have the latest version installed and prompts me to install the latest version.
The problem is that in the package I have selected on the server, I have removed some programs from the package. But it still prompts me to install everything.
As an example, I removed BrickBreaker from the package, but it still wants to install it when I connect my device to my computer.

So then I am actually wondering if it is really downloading the package from my BES server or if it just checks somewhere else that a newer version of the OS exists and maybe downloads it directly from internet.

Since I downloaded the correct OS package from my phone provider, I would like to install this package as I know if will work for my device.

Is anyone else strugling with the same problems?

Some help is appreciated.

Thanks.

/Thomas O
Let me see if I understand everything corretly. You installed BES v4.1 and now want a simplified way of upgrading the handheld OS for your existing devices. Based on what you described, it sounds like you installled the handheld software onto the BES server and want to use it as a centralized software store. Is this correct?

Are you launching Desktop Manager on your local PC or from the server (\\server_name\share_name\...)? If your launching it locally, then Desktop Manager doesn't know anything about the package with certain applications removed.

How did you remove programs from the package? Did you delete .alx files or modify them? Did you reindex (loader.exe /reindex) after modifying .alx files?

Have you read the Handheld Management Guide? It has more detailed instructions on how to remotely update handheld software.
Handheld Management Guide for Lotus Domino
Handheld Management Guide for Microsoft Exchange
Handheld Management Guide for Novell Groupwise
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Last edited by d_fisher : 07-14-2006 at 12:48 PM.
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