I'm new here, and searched for about an hour but didn't seem to find an answer, so here goes...

I am an IT consultant for a law firm running Exchange 2003 and BES 4.0.37(?), and I have a HUGE issue: There are 10 users, 4 have older 7100's and 6 have 8700c's, and it seems the 8700c's have a problem with calendar sync. The users need to sync with a Public Folder calendar (they each have their own), but when I set the Desktop Manager to sync with the Public Folder calendar, it seems to change to "Blackberry Wireless Sync", so when the user plugs in their device, they get an error when it syncs the calendar. If I play with the software for a while, the setting to Public Folder Calendar works, but after a few weeks, it changes back.

I;ve seen solutions on here about making wireless sync work, setting permissions, cdo.dll files, etc. and all seems ok in that regard, but I don't want wireless sync activated, unless there is a way to sync a Public Folder wirelessly. I'm very new to the BES and all of it's tricks, so maybe I should have wireless sync active... I dunno.... but for the short-term I need to find a way to have the Desktop Manager software stay set to their Public Folder calendar.

Also, the users are running Outlook 2003 SP1, and a few might be at SP2, so I've heard about cached exchange mode and something about SP2 not working properly. Does Cached Excahnge Mode need to be off for this to work??

Sorry for all the questions, and I did search the forum somewhat, but I'm under the gun here to get this working, so I hope someone can shed some light on this.

Thanks in advance.

Ken Jancef

Check your PIN Sync Policy -> Disable Wireless Calendar Sync setting. If the policy is setup to refresh, then it will overwrite the setting on the BlackBerry. The refresh setting is in <BES Server> -> Edit Properties -> IT Admin -> Policy Resend Interval.

Thanks for the reply. I will check it when I am in their office next. I have remote access to their BES via Remote Desktop, but every time I try to start the Server Manager, it asks to load an Exchange profile, so I can never get into it remotely. Any clue why that happens?????? (figured I ask anyway...)

Thanks again!


Ken

Are you loggin onto the server as domain admin or as BESadmin? If the BES was setup under BESadmin account (as per instructions) and you try to login as domain admin or other account, then you'll find that the management tool doesn't pickup the correct mapi profile.

I log on as Administrator, not the Blackberry user. But what's weird is that if I'm physically standing in front of the server, I log on as Administrator too, and it works fine, it's when I connect to the server remotely that I get the problem.

Weird, eh?

Thanks for your reply.


Ken

I've had weirder, but this is expected behavior. Make sure to log in as the BES admin acct.

Ok, I will.

Thanks again!


Ken