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Old 07-06-2006, 06:36 PM   #1 (permalink)
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Default Cant Delete User from BES

Please Login to Remove!

Hi All, Perhaps someone can point me in the correct location, But I have a BES 4.1 running with a GroupWise Backend.

I have a user who is getting a new handheld, and we want to delete his current one out of them system, when I try to delete him the message I get is...

failed to remove user "" from the blackberry server

Has anyone seen this?
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Old 07-06-2006, 07:23 PM   #2 (permalink)
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Are you logged in under the service account with correct permissions?
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Old 07-07-2006, 06:32 PM   #3 (permalink)
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Yea.. Hmmm Ill try another user and report back
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Old 07-12-2006, 08:57 AM   #4 (permalink)
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Quote:
Originally Posted by clove
Hi All, Perhaps someone can point me in the correct location, But I have a BES 4.1 running with a GroupWise Backend.
4.1 or 4.0.1 ?? Because I don't still see the 4.1 for Groupwise...
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Old 07-14-2006, 04:15 AM   #5 (permalink)
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I'm having the same problem with BES Groupwise 4.0.4. Clove did you find a solution for this?

Last edited by showtime : 07-14-2006 at 04:29 AM.
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Old 07-14-2006, 01:08 PM   #6 (permalink)
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Is your primary file group full on your database? I have seen this cause problems within Exchange...
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Old 07-17-2006, 06:23 AM   #7 (permalink)
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Found the solution. The user was stuck in the Workqueu table. After applying the following command i could remove the user from the BlackBerry Manager.
OSQL -E

1> Use Besmgmt
2> Delete from workqueue where UserconfigID = 53
3> go
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Old 07-25-2006, 06:18 PM   #8 (permalink)
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Ahhh Nice.. Thanks.. (sorry for the delay)
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Old 07-25-2006, 07:10 PM   #9 (permalink)
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1> Use Besmgmt
2> Delete from workqueue where UserconfigID = 53
3> go


Where userconfigid can be found from the userconfig table

bcp besmgmt..userconfig out "C:\user.txt" -c -T

(Showtime ,did RIM give you that command)

Deleting from workqueue table is not recommended unless advised by RIM support,unless you know exactly what you are doing.
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Old 07-25-2006, 07:33 PM   #10 (permalink)
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There's actually an easy way to fix this. You're getting the error after approximately 1 minute right? The SQL command is timing out. There's a reg key that can be set to change the timeout value.

Since I can't find the KB on RIM's web site, I'll give a workaround first and keep searching. Use osql (or Query analizer if you're using SQL) and run the database maintenance manually. The command for this is

exec removeoldworkqueue 15

This will remove any old/stale items that are stuck in the workqueue that are older than 15 days

See this KB for more info on the database maintenance
Livelink - Redirection

This generally does clean up enough items that the SQL script no longer times out.

Once I find the reg key for the timeout value, I'll edit this post.

EDIT:
I couldn't find the KB on it, but I did find the reg key

Type: REG_DWORD

Location: HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server\Database\ Name: QueryTimeOutODBC

Value: 60 (Decimal)

You may need to increase the value to 180 or higher in some cases.

The value is the timeout in seconds.

Zro

Last edited by Zro : 07-26-2006 at 06:58 AM.
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