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Old 07-10-2006, 04:42 PM   #1 (permalink)
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Default Abnormal Termination of BB Manager 4.1

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Hello,

I have since the upgrade from BES 4.0 to BES 4.1 the following runtime error:

Visual C++ Runtime Error -> Program: ...Motion\BlackBerry Enterprise Server\BBMgr\Server\bbmgrw32.exe

abnormal program termination

I Run BES 4.1 with Hotfix 1 on a w2k-server with SP4 AND .NET FRAMEWORK 1.1!

So for now I am not able to add some new users! if I click on the Blackberry Server in the management console I get this error and the manager is closed automatically!

I have done a re-install of .net Framework 1.1 SP1
I repaired the whole installation of BES 4.1

I don't know what else I could do???

Is there any workaround to add some users?

Anybody else know this error?

Thank you very much in advance for help.

Best regards,
Adrian
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Old 07-11-2006, 12:12 AM   #2 (permalink)
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bring the debug log level for your BlackBerry Manager to "4" and take a look at the MNGR log file...
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Old 07-19-2006, 05:30 PM   #3 (permalink)
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I am in the same boat with this error. Anyone found a fix?

Thanks
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Old 10-17-2006, 06:13 PM   #4 (permalink)
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Default Suggested fix

Hi,

I am experiencing the same issue, but only recently. In our case, it matches a problem posted on the German version of this forum.

We run Domino 6.5.5 and BES 4.0.8 and only recently had this crash. The crash only happens when running the BES Manager through the RDC (Microsoft Remote Desktop) to the server. If it is run on a local machine, connecting to the server database, there is no crash. On the German site, they noted that another remote desktop software did not produce the crash, so it appears to be an update from Microsoft that causes this crash when connecting with RDC to the server...no fix that I am aware of at this point other than either logging on the server directly, or with a local copy of BES Manager. Hope this helps.
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Old 10-18-2006, 09:12 AM   #5 (permalink)
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The following actions did the trick for me.

From a command prompt, go to C:\Program Files\Common Files\Research In Motion\usb drivers
Type the following commands in the specified order, and press ENTER after each command:
bbdevmgr.exe /regserver
regsvr32 bbdevmgrps.dll
Type cd c:\program files\common files\research in motion\rimdevicemanager and press ENTER.
Type regsvr32 rimdevicemanagerps.dll and press ENTER.
Restart the BlackBerry Enterprise Server computer

Click Start > Search > For Files or Folders.
In the Search for files or folders named field, type rimdevicemanagerps.dll, then click Search Now.
Record the folder path where the rimdevicemanagerps.dll file is stored on your computer.
From a command prompt, type cd <path>, where <path> is the path you recorded in step 3 of this procedure, then press ENTER.
At the command prompt, type regsvr32 rimdevicemanagerps.dll and press ENTER.
Type exit and press ENTER.
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Old 01-11-2007, 01:03 PM   #6 (permalink)
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Quote:
Originally Posted by showtime
The following actions did the trick for me.

From a command prompt, go to C:\Program Files\Common Files\Research In Motion\usb drivers
Type the following commands in the specified order, and press ENTER after each command:
bbdevmgr.exe /regserver
regsvr32 bbdevmgrps.dll
Type cd c:\program files\common files\research in motion\rimdevicemanager and press ENTER.
Type regsvr32 rimdevicemanagerps.dll and press ENTER.
Restart the BlackBerry Enterprise Server computer

Click Start > Search > For Files or Folders.
In the Search for files or folders named field, type rimdevicemanagerps.dll, then click Search Now.
Record the folder path where the rimdevicemanagerps.dll file is stored on your computer.
From a command prompt, type cd <path>, where <path> is the path you recorded in step 3 of this procedure, then press ENTER.
At the command prompt, type regsvr32 rimdevicemanagerps.dll and press ENTER.
Type exit and press ENTER.
Thank you.

This fixed the error I was getting when clicking on Load Handheld (Interactive). I still get the error when clicking on Load Handheld, which I'm working with RIM on *sigh*. At least the Blackberry Manager is somewhat functional for me again.
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