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Old 02-28-2005, 08:03 AM   #1 (permalink)
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After installing the BlackBerry server 3.6 SP2 and enter all requested data, I get event 20000 saying SRP authentication failed. The server is disabled in BES Management

If i run BBSRPTest, there are no error messages, connection successful.

any ideas ?

regards
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Old 02-28-2005, 08:29 AM   #2 (permalink)
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did you happen to use the same SRP on two different servers?
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Old 02-28-2005, 08:35 AM   #3 (permalink)
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AFAIK, the SRP key is unique (what the people in our organization told me)
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Old 02-28-2005, 09:16 AM   #4 (permalink)
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it is unique. however, that error is often accompanied with someone trying to start up a new server using the same SRP Identifier as another server (within your organization). it can also point to network-related issues, but since you said that your BBSRPTest connection was successful, i would rule this out.

if the first issue is not the case, then i would contact RIM directly (well, if it is the issue, then you will need to contact them to unlock the SRP as well).
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Old 02-28-2005, 09:58 AM   #5 (permalink)
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yes, make sure you aren't using a test/backup server anywhere in your org.
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