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Old 07-11-2006, 04:38 PM   #1 (permalink)
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Hi there, I want to manage the BES via a management console, I don't want to have to RDP into our BES everytime something needs to be done.

How do I go about doing this? Detailed instructions would be greatly appreciated.

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Old 07-12-2006, 03:58 AM   #2 (permalink)
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just run the installer for BES and select "BlackBerry Manager" on your computer
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Old 07-21-2006, 04:32 PM   #3 (permalink)
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I run the installer for BES and select "Blackberry Manager", however when I am prompted for the database settings I get a database not found error. Any ideas?
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Old 07-21-2006, 04:49 PM   #4 (permalink)
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Database not found error? That may suggest that you cannot access the remote SQL server. Try perform a telnet to the SQL server with the port number you used (default is 1433).
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Old 07-21-2006, 05:09 PM   #5 (permalink)
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I think you are onto something. I can not telent to the port 1433. Does this apply for MSDE? Also how would I enable such access?
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Old 07-21-2006, 06:48 PM   #6 (permalink)
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Do yourself a favour:Mini instructions given here may help you install you BB Manger in a week...

Go to blackberry.net/support ,Log to the Public Knowledge Center and search for
"How to install blackberry manger on a remote computer"

Do the same for most of your how to questions and when you really run into a problem doing that ,post it here.

We will be glad help out
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Old 07-21-2006, 06:51 PM   #7 (permalink)
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First you need MDAC 2.8 SP1 installed on your remote m/c
Type svrnetcn.exe on the command prompt on you machine

Make sure TCP and Named Pipes are enabled
Make sure TCP/IP uses port the default 1433
Well that is true only if BES is acceptig connections at that port,if that is modified on the BES ,use the apporpiate port

Read the doc is mentioned anyways.BTW Why are you trying to telnet to 1433?
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Old 07-21-2006, 07:01 PM   #8 (permalink)
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I am trying to setup Blackberry Management Console so our Helpdesk tech's can setup the handhelds. So now BES is accepting connections....Thanks for the insight..But one more question. What permissions / rights does the helpdesk techs need to have in order to have access into the Blackberry Management Console? Specifically, do they need some type of permissions for SQL?
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Old 07-21-2006, 07:04 PM   #9 (permalink)
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Have you tried to go to Blackberry.com and look up what you are suggesting? Good luck!
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Old 07-21-2006, 07:27 PM   #10 (permalink)
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Well here he go again about the RIM webiste..


Anyways to answer you question: You don't give any permssions to the Helpdesk

The Application creates a ODBC connection to the BESMgmt(Config database) database using the BESAdmin (Service Account) credentials

You are asked to specify the BESAdmin Username/Password during the Blackberry manager install on the remote Desktop.

I hope this answers your questions...
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Old 07-24-2006, 06:08 PM   #11 (permalink)
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Thanks for the tip. I got the Blackberry Manager to talk with the server; neededto do what #7 suggested. So next question.
How does the besadmin service account come into play? I ask because on the BBS services use an exchange admin account instead of a besadmin account.
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