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Old 07-14-2006, 04:22 PM   #1 (permalink)
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Default How can you tell when BB is activated fully with BES?

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Hi,
I manage to get BES Express installed and started the activation process. It seemed to stall at the stage where it told me my email address.
So I tried to cancel it on the BB but it would not, so I took out the battery and restarted it.
When I went back in to Ent Activation it showed a whole load of components which of 11 seemed to complete, the rest just stopped.
It stayed like that for ages so again I took the battery out.

When I went back in to the settings after it had restarted, the Ent Activation has no email address or password in now, its all empty, apart from my PIN.

I sent an email to the account of the user I enabled for BES and it was delivered.

Blackberry manager shows the status is still "running" ?

Any ideas, is it still doing something?

Mike
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Old 07-14-2006, 04:48 PM   #2 (permalink)
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Wireless enterprise activation consists of two main parts:
Part 1: Activation of the user account on the BlackBerry Enterprise Server.
Part 2: Full Synchronization of the user's PIM information referred to as wireless synchronization.

I guess Part 1 has completed in you case, but the sync in Part 2 is not...

See these KB articles for troubleshooting
http://www.blackberry.com/knowledgec...?nodeid=737156

http://www.blackberry.com/knowledgec...nodeid=1240091
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Old 07-14-2006, 06:35 PM   #3 (permalink)
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Thanks noname, I deleted the service book off the BB and resent it again, seems to be getting further now!
Mike
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Old 07-14-2006, 06:56 PM   #4 (permalink)
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Hmm, it seems to hang on the address book and stay as incomplete.
All the rest show status as completed.

odd.

Last edited by Dirky : 07-15-2006 at 07:59 AM.
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Old 07-15-2006, 08:05 AM   #5 (permalink)
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Large address book? Try delete and undelete Desktop [SYNC] service book to kick off slow sync again... Good luck!
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Old 07-15-2006, 09:47 AM   #6 (permalink)
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How long are you waiting? Don't be afraid to wait 30 minutes...
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Old 07-15-2006, 02:28 PM   #7 (permalink)
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Quote:
Originally Posted by noname
Large address book? Try delete and undelete Desktop [SYNC] service book to kick off slow sync again... Good luck!
No, only 100 or so entries I guess.
Ok, I have deleted the service book and resent it now. I will leave it a good 30 mins as advised by kpoland.

One thing I have noticed though, BES activation opens up a whole new world on the bb devices! I can access 192.168.1.x servers on my lan now etc, cool!

I'm not sure about having to switch to Entourage on my Mac for calendar etc, I havent got used to it yet! My other option is to run XP in Parallels and use Outlook 2003 maybe.


Mike
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Old 07-15-2006, 02:35 PM   #8 (permalink)
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Ok, well it went much quicker then, maybe only 2 mins from starting the activation. However it has come up with an error message on the BB saying that:-
"Some databases failed to syncronize: Address Book"

Mike
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