Originally Posted by geek101
BES receives MAPI notifications from the exchange server, once the notification is received over UDP the Blackberry Server will pick up the message. Usually in cases like yours depending on the number of users, exchange might be having performance problems. We will require more information to identify the issue.
Please specify the number of exchange servers, their versions, BES version, OS Version, number of users, ping time to the exchange server, location of the exchange server.
If you have already tried rebooting the BES, you can recreate the MAPI profile but make sure the subsystem keys are deleted.
Go the the registry while logged in as the "BESAdmin" service account, go to HKCU\Software\Microsoft\Windows NT\Current Version\Windows Messaging Subsystem\Profiles\BlackberryServer, Export the Blackberry Server folder key to your local drive and then delete it. After the key is dropped Go to Blackberry Server configuration and recreate the MAPI Profile.
Reboot the BES and monitor. Post results.
Exchange: 1 cluster, 2003 + latest SP's and HF's -- 200 users
BES: 4.1 + latest HF (1, I think) -- 140 users
Both running Server 2003 Standard
Ping time <1ms
Servers are located in the same room.
We've rebooted the BES, and actually totally removed and reinstalled the BES on the phone with RIM. I'm assuming that would have recreated the MAPI profile, but I could be wrong.
How would rebooting the BES help, anyway? Isn't this an Exchange problem? Or not so much? Sorry, I'm coming from Notes and don't really have my feet on solid ground yet here with the Exchange thing... It's totally different...