07-18-2006, 01:04 PM
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| | SDR 44122 - 3rd Party IT Policy
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I'm trying to use 3rd Party IT Policy to control an application of mine, and when we upgraded to 4.0.2, we found that changing 3rd Party IT Policy stopped working (we could assign the policy but not alter any of the existing items in it). [This is all BES for Exchange]
We discovered that SDR 44122 in the release notes for 4.0.1 and 4.02, which documented the above issue as known. The hotfixes for 4.0.2 make no mention of it.
The release notes for 4.0.3 and 4.0.4 make absolutely no mention of the issue, either as known or resolved. Now, before I go crazy trying to test this, does anyone know if this issue was just completely ignored by RIM (which wouldn't surprise me, given the shoddy state of the release notes) and it magically went away, or has it been fixed? Anyone else run into this issue?
(from the 4.0.2 release notes)
"BlackBerry Policy Service
When you assign an IT policy that contains custom policy rules to a handheld that previously had an IT policy assigned, the IT policy is not sent to the handheld. An error is written to the BlackBerry Policy Service logs.
Workaround: Make the handheld unavailable. Delete all stored information from the handheld. Assign the custom IT policy to the user. Reactivate the handheld.
Note: Back up all handheld information before making the handheld unavailable and deleting all of the stored information."
(the procedure is pretty vague... grr)
 Just read the SP5a release notes, and it has a few policy related fixes. It looks like I'm going to have to do another upgrade ASAP, because I need this functionality to just work, like it did back in 3.6.5
(Yeah, all the timestamps on IT Policy status are like, 30 years in the future)
I'm downloading SP5a right now, will install soon. Of course, the downloads from RIM are about as fast as cold maple syrup... (HA HA Canadian joke)
[edit2] Oh, what do you know. SDR 44122 is in 4.0.5a release notes. I wish I didn't have to support and deal with RIM's crap. WM5 looks better every passing minute. It looks like I'm going to have to get my customers set up for disappointment.
[edit3] Does anyone with 4.1 (HF1 or not) know if this issue still happens? Because, as usual, the release notes from RIM for 4.1 DON'T MENTION IT. WTF!? It magically goes away!
Last edited by DoomBringer : 07-18-2006 at 01:57 PM.