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Old 07-20-2006, 01:30 AM   #1 (permalink)
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Default BES needs rebooting 3 times per week

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Hi everyone,
we are running BES 4.1, with exchange.
only have 8 users on our BES.

BES is windows 2003.

Problem is we need to reboot the server a few times per week as it hangs, and users are unable to send/recieve emails.

Not to sure what to look on the BES for.

Has anyone had this problem, or what information would be needed to help resolve this problem?

Thank you
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Old 07-20-2006, 06:32 AM   #2 (permalink)
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look in event viewer and and check for Errors at the times before the hangs. troubleshoot the errors. http://www.eventid.net/ can provide a world of knowledge.
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Old 07-20-2006, 09:49 AM   #3 (permalink)
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Are you on Exchange 2003? If so what SP?
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Old 07-20-2006, 05:42 PM   #4 (permalink)
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Sounds like hung thread issues on the agent. You can sift through the MAGT logs and look for "WaitCount =" messages.

Also you can check out BoxTone, we offer free health checks for BES servers.

or email me direct [email address]

Thanks
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Old 07-20-2006, 06:53 PM   #5 (permalink)
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What is the version of MAPI32.dll is it 6.5.7226.0 ?
Are you using a 2003 GC
Check out the MS Article 829993, see if it relates to your problem

Restarting the BES every 3 days is not normal
Check the BES MAGT and the Event Application Logs for Services reporting Memory Leak
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