BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 07-20-2006, 02:30 AM   #1 (permalink)
New Member
Join Date: Jul 2006
Model: 8700G
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BES needs rebooting 3 times per week

Please Login to Remove!

Hi everyone,
we are running BES 4.1, with exchange.
only have 8 users on our BES.

BES is windows 2003.

Problem is we need to reboot the server a few times per week as it hangs, and users are unable to send/recieve emails.

Not to sure what to look on the BES for.

Has anyone had this problem, or what information would be needed to help resolve this problem?

Thank you
Old 07-20-2006, 07:32 AM   #2 (permalink)
Talking BlackBerry Encyclopedia
ld-runner's Avatar
Join Date: Apr 2006
Location: Canton, Mi
Model: 9000
Carrier: AT&T
Posts: 218
Post Thanks: 0
Thanked 0 Times in 0 Posts

look in event viewer and and check for Errors at the times before the hangs. troubleshoot the errors. can provide a world of knowledge.
Old 07-20-2006, 10:49 AM   #3 (permalink)
Thumbs Must Hurt
jrbes's Avatar
Join Date: Jun 2005
Location: Here
Model: 8700
Carrier: Cingular
Posts: 161
Post Thanks: 0
Thanked 0 Times in 0 Posts

Are you on Exchange 2003? If so what SP?
Policies get in the way of fun.
Old 07-20-2006, 06:42 PM   #4 (permalink)
Thumbs Must Hurt
jsplit's Avatar
Join Date: Oct 2005
Location: East Coast
Model: 8310
PIN: 2432499F
Carrier: ATT
Posts: 123
Post Thanks: 0
Thanked 0 Times in 0 Posts

Sounds like hung thread issues on the agent. You can sift through the MAGT logs and look for "WaitCount =" messages.

Also you can check out BoxTone, we offer free health checks for BES servers.

or email me direct [email address]

Jon Edmunds
[email address]
Senior Technical Consultant
Old 07-20-2006, 06:53 PM   #5 (permalink)
Thumbs Must Hurt
Join Date: Jul 2006
Model: 7290
Carrier: Rogers In Canada - Cingular in US
Posts: 127
Post Thanks: 0
Thanked 0 Times in 0 Posts

What is the version of MAPI32.dll is it 6.5.7226.0 ?
Are you using a 2003 GC
Check out the MS Article 829993, see if it relates to your problem

Restarting the BES every 3 days is not normal
Check the BES MAGT and the Event Application Logs for Services reporting Memory Leak
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Copyright 2004-2014
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.