Well if only two users are having issues on both versions of mail (Domino/Exchange) sounds the the problem is at the BB level. I am not sure what you meant by opened on the mail client, I assume it is notes and outlook you are refering to, did you mean that when they open an item in the mail client that mail will never show up on the handheld? If that's the case you may need to look at how the BB is reconciling. Delete on BB and mailbox should be set up.
So far it looks like you are working at the server level and should probably be looking at the BB level.
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hey jlgreg35, it sounds like you are having unread/read sync issue here... if you are, check this out - KB-05253 Support - Unread marks synchronization is inconsistent between BlackBerry device and Lotus Notes mail database