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Old 07-20-2006, 02:26 PM   #1 (permalink)
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I have a user who enabled something on the handheld itself to receive his personal Yahoo messages. After the employee left the company I noticed that even after I wiped the handheld it is still receiving messages from the ex-employees yahoo account. Obviously this creates an embarassing situation. How do you stop this and also how do you prevent users from doing this?

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Old 07-21-2006, 08:45 AM   #2 (permalink)
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bump.

how exactly do you enable your blackberry to accept internet email if you're on a BES and you don't configurer this from the email provider end (ie, log in to yahoo and setting up a forwarding rule).
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Old 07-21-2006, 09:33 AM   #3 (permalink)
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even if you're on a BES you can still configure additional email accounts to send mail to your BB. This is done with the blackberry web client - the user creates an account online where his address will be (for instance) [email address] and sets up his other POP3 accounts to send email to his blackberry. Wiping the handheld won't work - you probably need to have the SIM card re-provisioned or get a new SIM card.

Hope this helps!
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Old 07-21-2006, 03:05 PM   #4 (permalink)
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Marcia, thanks for the reply. Unfortunately, I don't believe this is SIM card related because the emails seem to be connected to the device PIN. If I swap in another SIM card, the emails from his Yahoo account still come in.
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Old 07-21-2006, 03:17 PM   #5 (permalink)
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Yes, it's set up on the BIS with the PIN for the BB. Common mistake for people giving up the BB. The ex user needs to modify his BIS account.
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Old 07-21-2006, 03:29 PM   #6 (permalink)
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I'm not on a BIS though, or when you say BIS you meant the user registered his mobile number (we're on t-mobile) and di it form their site? I just registered a test number and dont see any options to forward emails from outside pop3 accounts to a PIN.
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Old 07-21-2006, 03:58 PM   #7 (permalink)
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BIS is the Tmobile site that is runs RIM software to forward personal email accounts to the BB. It identifies the BB based on the IMEI number and the PIN number. So long as the site is configured to forward those messages they will go to the BB.

The attached deals with devices that were attached to a BES. Not sure if they have this for a BIS device.
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Old 07-24-2006, 08:22 AM   #8 (permalink)
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Yeah, I ran the wipe (it is on my BES) but I'm still getting messages from the employee. I guess I have to call T-Mobile and ask them if they can try to stop this from their end...
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Old 07-26-2006, 11:20 PM   #9 (permalink)
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This is exactly what you need to do. Call the carrier and ask them nicely to zero out the PIN associated to the users BIS account. Since the account is technically information owned by the old end user, you might get some flack on having rights to modify an account that isn't yours.

Maybe try sending an email to this users Yahoo account and asking them to disable the account themselves. Remind them that if they don't you're able to read all of their emails. ;) That should get them jumping!
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Old 07-26-2006, 11:49 PM   #10 (permalink)
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Quote:
Originally Posted by idontknow
This is exactly what you need to do. Call the carrier and ask them nicely to zero out the PIN associated to the users BIS account. Since the account is technically information owned by the old end user, you might get some flack on having rights to modify an account that isn't yours.

Maybe try sending an email to this users Yahoo account and asking them to disable the account themselves. Remind them that if they don't you're able to read all of their emails. ;) That should get them jumping!

I would also mention the sex, lies and videotapes.
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Old 07-27-2006, 09:54 AM   #11 (permalink)
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In addition to what Marcia's input... try go to handheld Options>Advanced Settings>Service books... delete all other CMIME service books and leave the Desktop [CMIME].
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Old 07-27-2006, 12:09 PM   #12 (permalink)
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That won't make any difference. Service books provide the bb with information on how to connect to a service to get data/services (I.E.send email). If the server is pushing data to the BB because it has the PIN, you can't stop that by deleting service books. You have to stop the push service from the server.
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Old 07-27-2006, 03:12 PM   #13 (permalink)
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Quote:
Originally Posted by idontknow
This is exactly what you need to do. Call the carrier and ask them nicely to zero out the PIN associated to the users BIS account. Since the account is technically information owned by the old end user, you might get some flack on having rights to modify an account that isn't yours.

Maybe try sending an email to this users Yahoo account and asking them to disable the account themselves. Remind them that if they don't you're able to read all of their emails. ;) That should get them jumping!

Thanks. This is good info. Technically the user shouldn't be registering their handheld number with T-Mobile. All of our numbers were purchased under the company account. I'd still like to know where the feature is on the handheld itself that allows you to forward your personal emails to your PIN and how to prevent people form doing it because it's going to be a waste of my time and resources to do this for everyone if this ever catches on with other users.
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Old 07-27-2006, 04:05 PM   #14 (permalink)
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You can set up a BIS account two ways. Consumers get an icon right on their BB, but you can also set up a BIS account from the providers BIS web admin site, manually entering you devices PIN and IMEI. This is what any of your users can do if they know how. The only way to stop users doing this in future is to have their BB's set up by the operator with an Enterprise-only profile, not the default Enterprise Plus profile (which means BES Plus BIS possible). You may find there's a BES policy that will stop this too - I'm not sure.

Meanwhile, call the operator. If you can prove you own the device you should be able to get them to simply delete that device's BIS account (which is associated with the device's PIN).
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Old 08-01-2006, 08:03 AM   #15 (permalink)
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Thanks. How do you disable Enterprise Plus and allow only Enterprise activation?
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Old 08-01-2006, 08:52 AM   #16 (permalink)
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As I said above "... is to have their BB's set up by the operator with an Enterprise-only profile ..."

You need to contact the network operator you are with. Only they can (possibly) do this for you.
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Old 08-01-2006, 02:43 PM   #17 (permalink)
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Sorry but I guess I'm being a little dense here. What do you mean network operator? Our service provider?
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Old 08-01-2006, 02:46 PM   #18 (permalink)
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Yup. Service provider. My apologies for being obtuse.
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