BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-21-2006, 01:59 PM   #1 (permalink)
New Member
 
Join Date: Sep 2005
Model: 8100
Carrier: at&t
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Cannot install BES - Logon Failed [

Please Login to Remove!

picture - img513.imageshack.us/img513/4329/juxg8.png

Old BB server crashed (hardware failure), so I need to bring up another BB server ASAP. All preparations done, when installing BB server it asks for BB service user password. I enter correct password and that doesn't work. Since you cannot edit "username" field I logged in to the machine as AD admin, local admin, local/AD user and neither worked.

System: BES - Windows 2003, Exchange 2000/sp3. DC is W2K-sp4/Exchange-2000/sp3, cdo.dll is same version on both servers.

Here's what's in event viewer

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1015
Date: 7/21/2006
Time: 1:48:09 PM
User: xxxxxxx\besadmin
Computer: MTGNYVIRT01
Description:
Failed to connect to server. Error: 0x800401F0

For more information, see Help and Support Center at htp:/
go.microsoft.com/fwlink/events.asp.
Offline  
Old 07-21-2006, 07:27 PM   #2 (permalink)
Thumbs Must Hurt
 
Join Date: Jul 2006
Model: 7290
Carrier: Rogers In Canada - Cingular in US
Posts: 127
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If you old server hardware has crashed,have you got the database backup?

If yes,I don't see a problem buliding a new BES with a same instance name.
Read RIM documentation on how to do a Knife Edge Cutover for BES 4.0

Instructions differ depending on a Lotus or Exchange BES
I don't really get the below line",

"when installing BB server it asks for BB service user password"

Because the password provided here is used by the BES services ,since the BESAdmin account "Logs on as a Service"

Keep us posted of how it went!!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.