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-   -   duplicate messages (http://www.blackberryforums.com/bes-admin-corner/41760-duplicate-messages.html)

abbadi 07-23-2006 06:58 AM

duplicate messages
 
Today I have configured one new black berry device. Every thing is working fine but when I am receiving any messsagw, I am receiving two messages on the device. One is with full messege and the other one is only with header.


Note : we exchange 2003, BES 4.1
no filter created, in the outlook I receive only one message

blackberry1 07-23-2006 09:38 AM

Open a pair of duplicate messages and scroll to the top and check the Messaging service each messages is using

It should show like:

Using : Desktop[Secure] Means- Email coming from BES (Normal Message)
or
Using :Desktop[Unknown] Means- Service Book is corrupt - (Corrupt Service Book) Wipe and reactivate your unit
or
Using :Webclient Means- Email is coming from BIS/BWC : Email coming from BIS ,stop Exchange forwarding or remove the accoutn from BIS integration

idontknow 07-26-2006 11:15 PM

Was the BB wiped before activating? Were there messages in the message list prior to activation? Was this for an existing user switching to a new bb?

Default setting for BES 4.0 message pre-pop is to forward headers only. You'll get duplicates on hh after activating when a backup of messages was restored to the HH before the activation. Full messages come from backup, headers only come from BES message pre-pop. Duplicates will not continue to be recieved on the handheld, but were placed on the handheld during the activation.


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