Today I have configured one new black berry device. Every thing is working fine but when I am receiving any messsagw, I am receiving two messages on the device. One is with full messege and the other one is only with header.
Note : we exchange 2003, BES 4.1
no filter created, in the outlook I receive only one message
Open a pair of duplicate messages and scroll to the top and check the Messaging service each messages is using
It should show like:
Using : Desktop[Secure] Means- Email coming from BES (Normal Message)
Using :Desktop[Unknown] Means- Service Book is corrupt - (Corrupt Service Book) Wipe and reactivate your unit
Using :Webclient Means- Email is coming from BIS/BWC : Email coming from BIS ,stop Exchange forwarding or remove the accoutn from BIS integration
Was the BB wiped before activating? Were there messages in the message list prior to activation? Was this for an existing user switching to a new bb?
Default setting for BES 4.0 message pre-pop is to forward headers only. You'll get duplicates on hh after activating when a backup of messages was restored to the HH before the activation. Full messages come from backup, headers only come from BES message pre-pop. Duplicates will not continue to be recieved on the handheld, but were placed on the handheld during the activation.
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