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Old 07-23-2006, 06:58 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2006
Location: Dubai
Model: 8700g
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Default duplicate messages

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Today I have configured one new black berry device. Every thing is working fine but when I am receiving any messsagw, I am receiving two messages on the device. One is with full messege and the other one is only with header.


Note : we exchange 2003, BES 4.1
no filter created, in the outlook I receive only one message
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Old 07-23-2006, 09:38 AM   #2 (permalink)
Thumbs Must Hurt
 
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Open a pair of duplicate messages and scroll to the top and check the Messaging service each messages is using

It should show like:

Using : Desktop[Secure] Means- Email coming from BES (Normal Message)
or
Using :Desktop[Unknown] Means- Service Book is corrupt - (Corrupt Service Book) Wipe and reactivate your unit
or
Using :Webclient Means- Email is coming from BIS/BWC : Email coming from BIS ,stop Exchange forwarding or remove the accoutn from BIS integration
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Old 07-26-2006, 11:15 PM   #3 (permalink)
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Was the BB wiped before activating? Were there messages in the message list prior to activation? Was this for an existing user switching to a new bb?

Default setting for BES 4.0 message pre-pop is to forward headers only. You'll get duplicates on hh after activating when a backup of messages was restored to the HH before the activation. Full messages come from backup, headers only come from BES message pre-pop. Duplicates will not continue to be recieved on the handheld, but were placed on the handheld during the activation.
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