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chris.jupe 07-24-2006 09:35 AM

BB 8700 Enterprise Activation
One of my users has a new 8700, however whilst trying to set him up on Enterprise Activation it sticks at 90%, I have canclled the activation and retried but still only gets to 90%

Help, Help, Help

d_fisher 07-24-2006 10:31 AM

Wipe the handheld and reactivate.

SimonMac 07-24-2006 10:51 AM


Originally Posted by d_fisher
Wipe the handheld and reactivate.

As above,

its a common error.

slimbim 07-24-2006 12:09 PM

Stuck at 90% usually is when its pushing down the address book items to the device. If the user has massive amounts of contacts in the Outlook address book, this can take a very long time... With one user I had to let it run overnight.

One way to tell is if you look at the agent log, you'll be able to see whether this is what its actually doing. search for user's email address and "GetPIMItem - "

Also the first line in the logs where its starting the address book sync will tell you how many records the user has in the address book.

Zro 07-25-2006 01:00 PM

getting stuck at 90% is a handheld issue. During the activation of some 4.1 handhelds, it sends an 'incorrect' command back to the BES and the BES does not know how to handle it.

Generally (not saying all the time) address book pauses are between 86% and 88%.


blackberry1 07-25-2006 02:21 PM

Actually that number is 87 to 92 %

The issue Zro mentions was resolved for all HH code beyond

Check the address book can you do a bulk load

Zro 07-25-2006 04:19 PM

Ok, I don't wanna argue, because you really are good at the BES for exchange...but since Cingular currently only offers 194 (preloaded on the handhelds) and that is higher than the 173 that you said it was fixed in, I am going to have to call you out on this one.

snip from the Cingular download page

and that's what the 8700c shipped on and constantly having problems.

If anyone here has recently bought a Cingular 8700 and had the issue where it stopped at 90%, please pipe in and let us know what you handheld code is....especially if you have not upgraded it since you bought it.

Handhelds are my forte. It's the great thing about my job is I get to break them and talk to RIM peeps all the time to help fix them. Most of the time when I speak to desktop people, I'm talking over their head, or they're like "wow...i didn't know that" and eventually end up talking to the escalation team...some of which I have edumacated them on how some of the things work.

So I bow to your server knowledge, but there are instances where even you should conceede.


blackberry1 07-25-2006 04:28 PM

I concede :razz:..but its still 92% when Address Books syc ends.. read EA Whitepaper on RIM site

Zro 07-25-2006 07:35 PM

You point me where. :P

Only because I have a lot of users that have a big address book, and generally has "stalled" at around 88%.


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