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Old 08-02-2006, 03:41 PM   #1 (permalink)
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Question Service Problem In Louisville Kentucky?

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I just upgraded from BES 3.6.7 to 4.0 SP5a today and I have a BB 7520 user in Louisville, KY who when he attempts to send email, he never gets a checkmark, only a ((( remains. He also has not received email today. I need to find out if there was a problem with the upgrade that is affecting him, or if it is simply a service issue.

Anyone else having this problem?

Thanks.
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Old 08-02-2006, 08:07 PM   #2 (permalink)
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Hard reset the handheld. Not a BES upgrade issue.
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Old 08-03-2006, 10:49 AM   #3 (permalink)
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Thanks.

Before I could advise the user to hard reset, he traveled to Atlanta and he discovered that he is now able to send email.

Strange. I would like to know what the real issue was here for future reference...hummmm.
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