To my complete lack of surprise, we're having problems with the installation of SP5a

The installer starts running, but then returns a non specific error of "Unable to get necessary database information"

Neither the BES or SQL server logs have generated any errors, same with application logs on both servers. Have tried elevating the SQL user account to SA, modifying the BESMgmt.cfg file, with the same results.

Anyone have any ideas? The total lack of any pointers in any of the system logs just has me at a loss on what the issue could be.

PS - Just to make this even more annoying, I'm up to 90 minutes on hold waiting for someone at T-Support to pickup the phone. So glad we're paying them for support...

****Update****

We were able to resolve the problem by switching to windows trusted authentication for the database. At that point, things went smoothly, but despite the late hour decided to see just how long it would take to get a tech on the line.. and after 2 hours and 52 minutes of hold time we finally got a someone on the line.