BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 03-03-2005, 02:17 PM   #1 (permalink)
Thumbs Must Hurt
Join Date: Aug 2004
Location: West Palm Beach, FL
Model: 8100
Carrier: T-Mobile
Posts: 122
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Lost connections after exchange server reboot

Please Login to Remove!

just figured i would give you a heads up. i spoke with rim yesterday and they said that this is not a bug in the software and that it is normal to have to reboot the BES after and exchange reboot.

below is cut and past from a KB article

In a Microsoft Exchange Environment, whenever you reboot an Exchange server that Blackberry users are on, it is necessary to reboot the Blackberry Server once the last Exchange Server has been Rebooted and brought back online.

Summary The Blackberry Server creates a MAPI connection back to the Exchange server Blackberry users are on. This connection is cached so when the Exchange server has been rebooted, this causes the MAPI connection to break. Since the Blackberry Sever is unable to re-establish this connection you have to reboot the Blackberry system in order to re-establish the MAPI connection. Failure to do this, can cause user problems receiving emails to this Blackberry Device.
Old 03-03-2005, 03:44 PM   #2 (permalink)
BBF Veteran User
Join Date: Aug 2004
Location: Hotwiring another Cessna
Model: OU812
Carrier: Nintendo
Posts: 3,492
Post Thanks: 0
Thanked 0 Times in 0 Posts

The same usually goes true for GroupWise BES as well.
Old 08-09-2006, 01:30 PM   #3 (permalink)
New Member
Join Date: Aug 2006
Model: 7520
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts

Could you give me the KB article number?
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Copyright 2004-2014
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.