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Old 08-09-2006, 07:19 PM   #1 (permalink)
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Hi everyone,

A couple of weeks ago I removed a user from our Exchange server and forgot to remove her from the BES... a few days later around 11 P.M. alert messages started coming in hundreds and next morning when I got to work there was about 8000 messages in my mailbox (I was smart enough to turn off my BB the night before when it all started ;).

Anyway, I checked the log file which grew to over 300 MB overnight and when I realized all of it was about the user I removed from the Exchange server but not from BES I quickly removed her from BES user list as well thinking that will be the end of it... but the alerts kept coming in... So I shut down the alert service and that stopped the messages and I thought they might stop coming after awhile but it's been three weeks since than and every time I turn the alert service back on I get flooded with hundreds of messages within few seconds and it's all about the user I removed weeks ago.

Here is what it looks like:

07/26/2006 07:00:18 (AFFF4F29) -> {user@domain.com} MAPIMailbox::GetNewMovedMessages - GetContentsTable (0x80004005) failed
[30000] (08/09 16:32:51):{0x634} Queuing alarm: BlackBerry Messaging Agent OCJ_SERVER Agent 1 (Application Event Log on OCJ_SERVER): 07/26/2006 07:00:18 (AFFF4F33) -> {user@domain.com} GetNewMovedMessages() failed
[30000] (08/09 16:32:51):{0x634} Queuing alarm: BlackBerry Messaging Agent OCJ_SERVER Agent 1 (Application Event Log on OCJ_SERVER): 07/26/2006 07:00:18 (AFFF4F4D) -> {user@domain.com} Unable to save configuration settings or statistics.

and so on...

This slowed down the server to a point where I can no longer do anything when I VNC into it...

Does anyone have any idea how to stop these alerts and get rid of this user once and for all?

TIA,

Dean
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Old 08-09-2006, 07:33 PM   #2 (permalink)
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What about the other two users from Brazil? HArdy har har

Try running the Handheldcleanup in the utily directory. That should reconcile the database.
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Old 08-10-2006, 02:58 PM   #3 (permalink)
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Thanks a lot for the reply...

I tried running with the -u switch as it seemed to be the only one related to my problem but it didn't help, the alerts kept coming...

This is driving me crazy, any other ideas?

TIA

-u [-p <MAPI profilename>]:Perform Handheld Mailbox check and update.
Checks for any mailboxes that have been moved. If the mailbox is
moved, then the ServerDN is set to the Global Address Lists
ServerDN. Any Pagers with ServerDN changed will be printed.
Otherwise no output given.
NOTE: Global Address List does not contain hidden mailboxes
The optional arguments: -p is a flag to signify profile command
and <MAPI profilename> is an existing MAPI profile name.
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Old 08-10-2006, 03:37 PM   #4 (permalink)
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Quote:
Originally Posted by deank
Hi everyone,

A couple of weeks ago I removed a user from our Exchange server and forgot to remove her from the BES... a few days later around 11 P.M. alert messages started coming in hundreds and next morning when I got to work there was about 8000 messages in my mailbox (I was smart enough to turn off my BB the night before when it all started ;).

Anyway, I checked the log file which grew to over 300 MB overnight and when I realized all of it was about the user I removed from the Exchange server but not from BES I quickly removed her from BES user list as well thinking that will be the end of it... but the alerts kept coming in... So I shut down the alert service and that stopped the messages and I thought they might stop coming after awhile but it's been three weeks since than and every time I turn the alert service back on I get flooded with hundreds of messages within few seconds and it's all about the user I removed weeks ago.

Here is what it looks like:

07/26/2006 07:00:18 (AFFF4F29) -> {user@domain.com} MAPIMailbox::GetNewMovedMessages - GetContentsTable (0x80004005) failed
[30000] (08/09 16:32:51):{0x634} Queuing alarm: BlackBerry Messaging Agent OCJ_SERVER Agent 1 (Application Event Log on OCJ_SERVER): 07/26/2006 07:00:18 (AFFF4F33) -> {user@domain.com} GetNewMovedMessages() failed
[30000] (08/09 16:32:51):{0x634} Queuing alarm: BlackBerry Messaging Agent OCJ_SERVER Agent 1 (Application Event Log on OCJ_SERVER): 07/26/2006 07:00:18 (AFFF4F4D) -> {user@domain.com} Unable to save configuration settings or statistics.

and so on...

This slowed down the server to a point where I can no longer do anything when I VNC into it...

Does anyone have any idea how to stop these alerts and get rid of this user once and for all?

TIA,

Dean
I had this...

dbclean on the actual machine where her profile was setup and them you should be able to remove her.
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Old 08-10-2006, 03:48 PM   #5 (permalink)
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Quote:
Originally Posted by bbgirl
I had this...

dbclean on the actual machine where her profile was setup and them you should be able to remove her.
You mean on the Exchange server? Or her workstation !?

Thanks...
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Old 08-10-2006, 04:24 PM   #6 (permalink)
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To answer myself the dbclean utility must be run on the workstation of that user...

However, I just tried running it and it asked for the MS Exchange profile of that user which is long gone of course.

It looks like if the user installed and used BB Desktop manager (perhaps only if he used redirection?) on his workstation and if you remove the mailbox and BB account BES will go crazy like this.

If this is the case, it's extreme stupidity as it seems to me this would be a very common scenario in any company... Any admin would remove Exchange and Blackberry account and wouldn't bother uninstalling Desktop Manager.

Just can't beleive how stupid this is...

I re-created the mailbox with same First and Last name and Alias and tried running dbclean.exe and the result was "nothing to delete"

Also, I can't remove BB Desktop Manager from that workstation logged in as a domain admin... totally insane.

Would shutting down or reinstalling windows on that workstation do any good?

Thanks...
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Old 08-10-2006, 04:34 PM   #7 (permalink)
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I wasn't aware that desktop manager would cause this problem. at least it hasn't for me. If you do not want to re-image the machine, try installing desktop manager and then removing it.

"re-creating" the account wouldn't work because it gets a new ssid.
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