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Old 08-10-2006, 03:41 PM   #1 (permalink)
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Default "Unable to connect to the database!"

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I know there have been many posts with this, but I can't find one that fits my situation. It was working fine for myself and two other admins, but today we suddenly started getting this error message. I get this error even trying to launch the BlackBerry Manager from the BES using the besadmin account that was used to install everything. I've even done a complete uninstall/reinstall and I'm still getting it. I verified all permissions according to the documentation, and I am able to connect to the MDSE database.
  • BES4.0.5 on W2k3 SP1 w/ Exchange 2K3 SP2

Below is the MNGR log data:
[30000] (08/10 15:02:33):{0x12D4} Current Date: 2006/08/10
[30000] (08/10 15:02:33):{0x12D4} [DIAG] EVENT=Thread_report, THREADID=0x12D4, THREADNAME="DebugLogger"
[40000] (08/10 15:02:33):{0x12D4} [DIAG] EVENT=Syslog_disconnected, ERROR=10049, EVENTMSG="Connect failed to 0.0.0.0"
[30145] (08/10 15:02:33):{0x908} Starting BlackBerry Manager - Version 4.0.5.6
[30146] (08/10 15:02:33):{0x908} Initializing the MailboxManager with profile BlackBerryServer
[40206] (08/10 15:02:33):{0x908} MailboxManager::SubsystemInitialize - Using MAPI profile 'BlackBerryServer'
[20137] (08/10 15:02:33):{0x908} MailboxManager::SubsystemInitialize - g_pSession->OpenMsgStore (0x8004011d)
[10160] (08/10 15:02:34):{0x908} A failure was encountered trying to initialize the BlackBerry Manager.
[40403] (08/10 15:02:34):{0x908} RIMDatabase - GetBlackBerryServers

Last edited by zwitster : 08-10-2006 at 03:44 PM.
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Old 08-10-2006, 04:27 PM   #2 (permalink)
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Support - Unable to connect to database!
Last Updated: 13 April 2006
Article Number: KB-05033
Summary

This article applies to the following:

* BlackBerry Enterprise Server™ 4.0
* Microsoft® Exchange

Problem

When you open BlackBerry® Manager, the following error appears:

Unable to connect to the database!
Cause

The BlackBerry Enterprise Server is unable to connect to the BESadmin mailbox.
Resolution

Export the registry key to the local drive and confirm that the messaging application protocol interface (MAPI) profile is pointing to the correct Microsoft Exchange Server and mailbox.

Warning: The following procedure involves modifying the computer registry. This can cause substantial damage to the Microsoft Windows® operating system. Document and back up the registry entries prior to implementing any changes.

1. Click Start > Run.
2. Type regedit. Click OK.
3. In the Registry Editor, go to HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles
4. Right-click on the Profiles key and select Export. Save a copy of the registry key on the local drive.
5. Delete the Profiles key.
6. Open the BlackBerry Server Configuration panel.
7. Select the BlackBerry Server tab and click Edit MAPI.
8. In the Exchange Server, confirm that the MAPI is pointing to the correct Exchange Server and mailbox.
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Windows 2003
Exchange 2003
BES 4.1
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Old 10-13-2006, 04:40 PM   #3 (permalink)
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Default This solution does not work!!!

Any ideas? I've been on hold with RIM Tech support for over an hour!
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Old 10-13-2006, 05:30 PM   #4 (permalink)
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try a repair,

its definatly something to do with the BES server being unable to communicate with the besadmin mailbox. nothing to do with the database. you can tell from the logs files.

try updating the mapi profile

in addition to exchange permissions, come accross this a few times and the above tends to resolve the issue
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Old 10-16-2006, 10:05 AM   #5 (permalink)
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Unhappy Unable to connect to database

Hello

We have been using BES 4 for a while now and we have installed 2 new MS exchange server 2003 SP 2 servers in to my domain.

We are moving all mailboxes from the 2 existing exchange servers to the 2 new ones as these are in a cluster. When moving the BESadmin mailbox and then changing the MAPI profile to point to one of the new servers this does not allow me to connect to the database at all. I get the Unable to Connect to Database message.

I have read some posts with regards to this, but none of them seem to point me in the right direction.

Any thoughts are appriciated

Regards

Gareth Collins
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Old 10-16-2006, 03:10 PM   #6 (permalink)
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try a handheld cleanup - u

this shoudl resolve your problem
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Old 10-17-2006, 04:11 AM   #7 (permalink)
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Default Unable to connect to Database

Hi

I have tried the Handheldcleanup.exe -u and i get the following

Loading ACTIVEDS Library functions.
Attempting MAPILogon
MAPILogon Success
OpenMsgStore <> for this profile failed <8004011d>

Any ideas on this one?? Still getting the "unable to connect to the database"

Regards

Gareth
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