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Old 08-13-2006, 09:55 PM   #1 (permalink)
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Default Numerous Errors with MDS/SRP

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Good evening,

We just installed BES, and are getting some errors. Everything seems functional, but MDS is going a little crazy.

Event viewer is giving us these errors:
[BIPPe] Authentication failed for SRPID*:C3,IPPP: Authentication Failed (1)

<2006-08-13 21:39:51.533 CDT>:[157]:<MDS-CS_HAYES>:<EVENT>:<LAYER = SRP, server lost SRP connection with UID SRPID* due to java.io.EOFException>
SRPID*: the actual SRP ID is listed in the error message, I've just substituted the actual ID with SRPID*

Also, in the Blackberry logs:
[30000] (08/13 21:28:08):{0x1550} BlackBerry Manager has successfully started
[20000] (08/13 21:28:08):{0x1550} [ODBCRecord::DoSetValue] Update failed as no AddIdentifier was called. Alternatively, DoCreateRecord() can be called
[30000] (08/13 21:28:12):{0x1550} Bad hResult 0x80131509, at mdsagview.cpp line 1091, from AG call CMDSAGView::testWsAccess - getServerStatus, source - System, error - The underlying connection was closed: Unable to connect to the remote server.
[30000] (08/13 21:28:13):{0x9C4} Bad hResult 0x80131509, at mdsagview.cpp line 356, from AG call CMDSAGView::PrepareData - getServerStatus, source - System, error - The underlying connection was closed: Unable to connect to the remote server.
[30000] (08/13 21:29:21):{0x10EC} [DIAG] EVENT=Register_thread, THREADID=0x10EC, THREADNAME="Unnamed"
[30000] (08/13 21:29:21):{0x10F0} [DIAG] EVENT=Register_thread, THREADID=0x10F0, THREADNAME="Unnamed"
[30000] (08/13 21:29:21):{0x1208} [DIAG] EVENT=Register_thread, THREADID=0x1208, THREADNAME="Unnamed"
[30000] (08/13 21:29:21):{0x1204} [DIAG] EVENT=Register_thread, THREADID=0x1204, THREADNAME="Unnamed"
[30000] (08/13 21:29:23):{0x1550} Bad hResult 0x80131509, at mdsagview.cpp line 1091, from AG call CMDSAGView::testWsAccess - getServerStatus, source - System, error - The underlying connection was closed: Unable to connect to the remote server.
[30000] (08/13 21:29:25):{0x9C4} Bad hResult 0x80131509, at mdsagview.cpp line 356, from AG call CMDSAGView::PrepareData - getServerStatus, source - System, error - The underlying connection was closed: Unable to connect to the remote server.
[30000] (08/13 21:30:53):{0x1300} [DIAG] EVENT=Register_thread, THREADID=0x1300, THREADNAME="Unnamed"
[30000] (08/13 21:30:53):{0x6E8} [DIAG] EVENT=Register_thread, THREADID=0x6E8, THREADNAME="Unnamed"
[30000] (08/13 21:40:50):{0x1550} Bad hResult 0x80131509, at mdsagview.cpp line 1091, from AG call CMDSAGView::testWsAccess - getServerStatus, source - System, error - The underlying connection was closed: Unable to connect to the remote server.
[30000] (08/13 21:40:52):{0x9C4} Bad hResult 0x80131509, at mdsagview.cpp line 356, from AG call CMDSAGView::PrepareData - getServerStatus, source - System, error - The underlying connection was closed: Unable to connect to the remote server.
[30127] (08/13 21:40:50):{0xE80} [BIPPe] Connection established with 127.0.0.1 0x00cdcef0
[30514] (08/13 21:40:50):{0xDFC} [BIPPe] (SRPID*:C3,IPPP) Connecting secure client
[20399] (08/13 21:40:51):{0xDFC} [BIPPe] Authentication failed for sSRPID*:C3,IPPP: Authentication Failed (1)
[30149] (08/13 21:40:51):{0xDFC} [BIPPe] (SRPID*:C3,IPPP)(127.0.0.1) shutting down 0x00cdcef0
<2006-08-13 21:43:52.670 CDT>:[187]:<MDS-CS_HAYES>:<DEBUG>:<LAYER = SRP, Trying to connect to 127.0.0.1:3200>
<2006-08-13 21:43:52.670 CDT>:[188]:<MDS-CS_HAYES>:<DEBUG>:<LAYER = SRP, SRPID = SRPID*, EVENT = Authentication, PHASE = spec_2_1_1, MESSAGE = Succeeded>
<2006-08-13 21:43:52.701 CDT>:[189]:<MDS-CS_HAYES>:<DEBUG>:<LAYER = SRP, SRPID = SRPID*, EVENT = Authentication, PHASE = spec_2_1_2, MESSAGE = Succeeded>
<2006-08-13 21:43:52.701 CDT>:[190]:<MDS-CS_HAYES>:<DEBUG>:<LAYER = SRP, SRPID = SRPID*, EVENT = Authentication, PHASE = spec_2_1_3, MESSAGE = Succeeded>
<2006-08-13 21:43:52.717 CDT>:[191]:<MDS-CS_HAYES>:<DEBUG>:<LAYER = SRP, SRPID = SRPID*, EVENT = Authentication, PHASE = spec_2_1_4, MESSAGE = Succeeded>
<2006-08-13 21:43:52.717 CDT>:[192]:<MDS-CS_HAYES>:<DEBUG>:<LAYER = SRP, SRPID = SRPID*, EVENT = Authentication, PHASE = spec_2_1_5, MESSAGE = Succeeded>
<2006-08-13 21:43:53.712 CDT>:[193]:<MDS-CS_HAYES>:<EVENT>:<LAYER = SRP, server lost SRP connection with UID SRPID* due to java.io.EOFException>
Any help is greatly appreciated
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Old 11-16-2006, 05:44 AM   #2 (permalink)
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Default Help!

I am having the exact same problem. I have found possible solutions to include deleting the reg key: HKEY_CURRENT_USER\Software\Research In Motion\BlackBerry Enterprise Server\Dispatcher\BippePassword

And/or removing one of two versions of Java.

I have removed my only Java version and reinstalled as well as removed the reg key and no joy.

Anybody have any ideas?
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