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Old 08-14-2006, 03:53 AM   #1 (permalink)
Kul
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Angry 7290/7730 devices losing emails

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Iam seeing a strange behaviour on some of the 7230 & 7730 devices where sometimes it starts to drop/delete the emails its holding leaving only afew in there. I have reactivated, removed & readd the user, ran dbclean etc and after every activation it slowly starts to delete emails.

Exchange 2003 SP2, BES 4.0 SP4 - I noticed this started after applying SP4

anyone seen this before ?
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Old 08-14-2006, 05:55 PM   #2 (permalink)
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I've seen it as well, no solution yet. Be nice to have one.

I suggest contacting RIM if no answer here.
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Old 08-15-2006, 05:30 AM   #3 (permalink)
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I have got some info from our support Company regading this issue. . . . AND ITS NOT Good News for us. And I had already given the affected users other devices which had 32MB memory and they havent had the problem since, so it looks like its a memory issue, but . . . ..

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On the subject of the Blackberry 7230 device, it was last on the availability lists for handsets in September 2005, it being superceeded by the 7290, which is a 32Mb device. One of the reasons for the manufacturer discontinuing to supply this device is that they have upgraded their corporate version of the server software. There was a
long crossover period from the initial release of BES4.0, where both 3.6 BES, and 4.0 BES were still being worked on by the manufacturer.

That period of transition ended at the end of June 2006, when the manufacturer ended further development on the 3.6 version of the software. This means that the manufacturer will not be developing, or releasing any further revisions of the 3.6 version of the BES software, and will only take on issues with it on a best endeavours basis. Due to the higher demands of BES4.0 server, and the extra size of the code for version 4 on the device, it was a known issue that the 16Mb devices may be prone to running out of resources (memory), and this was one of the
main reasons for the 16Mb devices being dropped from the range.

Incidentally this is also why only 32Mb devices are supported on BES 4.0.

I was notified the 7290, which replaced the 7230 went end of life 16/6/06, and I received an internal communication to this effect . The Blackberry 7290 has now gone end of life across Enterprise. ....
Supply Chain are currently looking into sourcing suitable additional stock. However it is felt unlikely that they will be successful and even if they are, we will be unable to source large volumes. '

This is generally the case when devices are retired as they are of limited stock, and we get the version of code on the device it came with, which may not always be the version the customer desires.

The different versions of code the device is supplied with are due to the development of the software on the device, and the fixing of issues with it, and the adding of new features. The manufacturer has a
commitment to address any issues found in the code on the device, between that, and the extra functionality that is occasionally added, the size of the code running the device grew over time, highlighting the
shortcomings of the device.

I would advice that anyone running a mission critical BES will need to upgrade to BES 4.0 at the earliest oppurtunity, as the manufacturer will only support 3.6 on a best endeavours basis, which would probably not be
acceptable for the customer in a case of system failure.

It is for the above reasons that I strongly advise the customer to upgrade the devices, and BES if they have not already done so, as this may be a serious concern for them if they rely on the system.
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Last edited by Kul : 08-15-2006 at 05:32 AM.
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