One user is complaining that his e-mails are disappearing after 4 days. His BlackBerry is set to retain for 90 days under "Message Options".
I've also verified all of the other commonly mistaken settings including "Hide Filed Messages", and verified his delete options (to be sure it wasn't set to "Handheld Only", and that he had deleted items from the handheld somehow). I'm not seeing what could be causing this. Unfortunately, the user is not geographically close, so I can't physically work on the device, I've got to trust the user.
Is it possible that the memory is filling up, and messages are falling off earlier than the setting? I checked via Outlook, and a rough estimate for his e-mail for the last 4 days including attachments is only around 3 megabytes. A good portion of those attachments are PDF, so I can't believe he'd have them stored on the BlackBerry. Could it be something "clogging" memory?
Any idea what might be causing this? I searched, closest thing I found was a fairly new post with no replies. It was post number 296341, as the forum won't let me post a link because I'm new here.
Currently running BES 4.00.97. The handheld is a 7700. All other devices on the BES are working properly, so this has me baffled.
Thanks for any insight.