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Old 08-15-2006, 11:13 AM   #1 (permalink)
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Exclamation user not activation and Info not showing

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It has been 1 week since i have done my upgrade from BES 3.6. to 4.1 I still have users complaining that their enterprise activation has not completed and that it is stuck on 89% or 95% completed.

Does any one have any suggestions or ideas?

I also do not see any information such as Os version Pin and IMEI for 20 of my 105 people in my environment.
Any ideas there?

Old 08-16-2006, 03:57 AM   #2 (permalink)
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Do you have Exchange? If yes, then install SP2 for the Microsoft XML Parser. Your current version would be 4.1, after the upgrade it would be 4.2.

There is a known issue with activation if you have MS XML v4.1.
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