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Old 08-16-2006, 09:46 AM   #1 (permalink)
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Default BES Express, not activating device over the air

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Hello everyone. I have installed the BES Express (blackberry.com/express/?cp=BAC-BB1) as my boss wanted to try it.

Installed the BES on the exchange server. The exchange server is running on external IP ( i know security is an issue, but this is a test server ).

On setup BES with MDS was installed. All services seem to be up and running, even the apache that runs MDS.

If i connect the 8700c directly to the server i can activate it and it setup service books and all other setting. All service books show [DESKTOP] before the name. I can send and receive email it sync perfectly with exchange.
When i unplug it from th server, its unable to send or receive.

Then i try to activate over the air, and nothing happends is like the device never reaches the server.

Any ideas
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Old 08-16-2006, 10:58 AM   #2 (permalink)
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Is the handheld provisioned for Enterprise Services?
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Old 08-16-2006, 11:01 AM   #3 (permalink)
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If you mean that i went to local ports selected te device connected to the server and in common task pressed Provision handheld, then yes.

If this is not the way please indicate
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Old 08-16-2006, 11:03 AM   #4 (permalink)
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Call your carrier and ask them.
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Old 08-16-2006, 12:09 PM   #5 (permalink)
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Im not sure what your suggestion is for? I call them for what?
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Old 08-16-2006, 12:46 PM   #6 (permalink)
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Quote:
Originally Posted by deadzone
Im not sure what your suggestion is for? I call them for what?

In order for a BlackBerry to work on a BES you need to have it activated for Enterprise Services, to do this you have to call Verizon/Sprint/T-mobile/Cingular/etc to get it set up.
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Old 08-16-2006, 11:13 PM   #7 (permalink)
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dont bother calling your carrier to ask, you do have a BES data plan or you wouldnt have been able to send or receive email when you were activated through the wire, you wouldve got a error " refused by service".

at what point of the activation does it error out?

does it get stuck at activating? or do you get a error?
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Old 08-16-2006, 11:21 PM   #8 (permalink)
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by the way make sure that the wireless is on and your in good network coverage, cuz if the BB is plugged in you will be able to send and receive email to the HH even if the wireless is turned off because you have a direct connection to your BES via MAPI.

so if it stops working when you unplug the device make sure your in good coverage or have coverage at all.

peace
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Old 08-18-2006, 06:36 PM   #9 (permalink)
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Quote:
Originally Posted by gziz
dont bother calling your carrier to ask, you do have a BES data plan or you wouldnt have been able to send or receive email when you were activated through the wire, you wouldve got a error " refused by service".

at what point of the activation does it error out?

does it get stuck at activating? or do you get a error?
What? You can send email through the wire just fine.
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Old 08-19-2006, 08:50 AM   #10 (permalink)
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Few things to bear in mind here. Firstly your BES is installed on Exchange...unwise. This is technically possible but I've come accross MAPI issues with that config and your carrier and RIM won't support you. Secondly you will be able to send email through the wire because when the BES detects a connected device it will route the email internally rather then chuck it out through the firewall and send it wirelessly. I discovered that when my device was plugged in to my desktop one day with Wireless swicted off and I was still getting emails on it....freaked me out for like 10 minutes until I figured it out!!! So the fact that your device is getting emails when plugged in but not wirelessly tells me there's something wrong in your setup. Need some more info on this one I think but start by looking at your firewall and have another think about the whole BES on Exchange thing. Most people here won't be running BES on Exchange so might be a tough one to dig through. Check your event logs and the BES logs if the event logs don't help you out.
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Old 08-19-2006, 10:15 PM   #11 (permalink)
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Quote:
Originally Posted by |||||||
What? You can send email through the wire just fine.
if he didnt have a blackberry data plan then he wouldnt have been able to activate his blackberry on the BES wired.
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Old 08-19-2006, 10:18 PM   #12 (permalink)
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Quote:
Originally Posted by BBAdmin
Few things to bear in mind here. Firstly your BES is installed on Exchange...unwise. This is technically possible but I've come accross MAPI issues with that config and your carrier and RIM won't support you. Secondly you will be able to send email through the wire because when the BES detects a connected device it will route the email internally rather then chuck it out through the firewall and send it wirelessly. I discovered that when my device was plugged in to my desktop one day with Wireless swicted off and I was still getting emails on it....freaked me out for like 10 minutes until I figured it out!!! So the fact that your device is getting emails when plugged in but not wirelessly tells me there's something wrong in your setup. Need some more info on this one I think but start by looking at your firewall and have another think about the whole BES on Exchange thing. Most people here won't be running BES on Exchange so might be a tough one to dig through. Check your event logs and the BES logs if the event logs don't help you out.
you are correct that a user can send and receive email while he is wired and has wireless turned off but the user has to be activated on the BES first, but you are wrong in thinking that the user can be activated on the BES through the wire if they dont have a BB data plan.

a blackberry cannot be activated on a BES if there is no bb dataplan
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Old 08-20-2006, 05:00 PM   #13 (permalink)
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Quote:
Originally Posted by gziz

a blackberry cannot be activated on a BES if there is no bb dataplan

I have a BlackBerry on my desk that is activated and it doesn't even have a SIM card in it. And it never did while I activated it.

Again, call your carrier and ask them to put a BlackBerry Enterprise Plan on it.
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