08-16-2006, 06:02 PM
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| | Devices Losing Service Book?
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I seem to have a bit of a plague going through my devices right now. Many users have been complaining about wireless reconciliation not working properly. On inspecting the devices I see that there is no wireless reconciliation option under Email Reconciliation.
Resending the service book seems to correct the issue, wireless reconciliation can then be set to on, and then everything works alright.
However, I've seen perhaps half of the 40 or so devices I have come up with this issue over the last few days. Is this something I've inadvertently set on the server? IT Policy? Or is there something else at play here?
As a side note, when I resend the service book and reset the wireless reconciliation, a users local Outlook will get messages that have previously been read marked as Unread (as on the blackberry.) This is even though the device is set to have 'mailbox win' on conflicts.
Any help would be appreciated. Resending the service book is an easy enough fix, I am a bit concerned as to the root of the problem.