BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-16-2006, 07:02 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2006
Model: 8330
Carrier: TMobile
Posts: 22
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Devices Losing Service Book?

Please Login to Remove!

I seem to have a bit of a plague going through my devices right now. Many users have been complaining about wireless reconciliation not working properly. On inspecting the devices I see that there is no wireless reconciliation option under Email Reconciliation.

Resending the service book seems to correct the issue, wireless reconciliation can then be set to on, and then everything works alright.

However, I've seen perhaps half of the 40 or so devices I have come up with this issue over the last few days. Is this something I've inadvertently set on the server? IT Policy? Or is there something else at play here?

As a side note, when I resend the service book and reset the wireless reconciliation, a users local Outlook will get messages that have previously been read marked as Unread (as on the blackberry.) This is even though the device is set to have 'mailbox win' on conflicts.

Any help would be appreciated. Resending the service book is an easy enough fix, I am a bit concerned as to the root of the problem.
Offline  
Old 08-17-2006, 02:13 AM   #2 (permalink)
Thumbs Must Hurt
 
Join Date: Jun 2006
Location: Dubai
Model: 8700c
PIN: 203A948C
Carrier: Etisalat
Posts: 62
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Try to upgrade the device OS. You can set this using the software configuration option on the BES. Each time users will cradle their device with the desktop and open Blackberry Desktop Manager, their devices will be upgraded.
Offline  
Old 08-17-2006, 01:20 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2006
Model: 8330
Carrier: TMobile
Posts: 22
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Essentially all of my devices are running the latest device OS versions. *unless one has been released in the last 4 weeks*

This is a relatively new setup and the devices are all new and I loaded them with the latest before deploying.

Any other ideas?
Offline  
Old 08-17-2006, 02:59 PM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
udontknowjack's Avatar
 
Join Date: Aug 2004
Location: State of Confusion
Model: 9000
Carrier: T-Mobile
Posts: 483
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This is interesting. I have also been having the exact same problem the last few days. What carrier are these devices with. I wonder if a carrier has sent out new service books which broke the BES service books.
Offline  
Old 08-17-2006, 03:01 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2006
Model: 8330
Carrier: TMobile
Posts: 22
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

All of our devices are on tmobile.
Offline  
Old 08-17-2006, 03:06 PM   #6 (permalink)
Talking BlackBerry Encyclopedia
 
udontknowjack's Avatar
 
Join Date: Aug 2004
Location: State of Confusion
Model: 9000
Carrier: T-Mobile
Posts: 483
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Well, shoots that theory. The users I know having this problem are Cingular and Verizon customers. I may just upgrade my BES to see if it helps.
Offline  
Old 08-17-2006, 03:09 PM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2006
Model: 8330
Carrier: TMobile
Posts: 22
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yeah, we're running 4.1 but not SP1. Going to do an SP1 upgrade this weekend, but its still weird. fine for 2 months, and then a slew of them this weekend.
Offline  
Old 08-17-2006, 03:13 PM   #8 (permalink)
Talking BlackBerry Encyclopedia
 
udontknowjack's Avatar
 
Join Date: Aug 2004
Location: State of Confusion
Model: 9000
Carrier: T-Mobile
Posts: 483
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm still running BES 4.0 SP4. Since you are having the same thing and it happened at the same time, it makes me wonder if something happed at RIMs NOC or something. It would be interesting to see if anyone eles is running into this.
Offline  
Old 08-17-2006, 03:35 PM   #9 (permalink)
Knows Where the Search Button Is
 
Join Date: Oct 2005
Model: 7520
Carrier: Cingular
Posts: 30
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Same Experience

I would be interested to know what the root cause is as well.
Offline  
Old 08-18-2006, 03:26 AM   #10 (permalink)
Thumbs Must Hurt
 
Dookie's Avatar
 
Join Date: Oct 2005
Location: Prague
Model: 9000
Carrier: T-Mo
Posts: 175
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yeah,
i'm having exactly the same problem - we are 4.0 SP4 and T-Mobile as carrier.
I would like to know what's goin' on because it's really annoying to answer people that i don't know the cause ...
Offline  
Old 08-18-2006, 10:50 AM   #11 (permalink)
Thumbs Must Hurt
 
Join Date: Jun 2006
Model: 8700t
Carrier: T-Mobile
Posts: 50
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm seeing the same problems with Cingular for users spread over different servers. What the heck is going on?
Offline  
Old 08-18-2006, 10:53 AM   #12 (permalink)
Thumbs Must Hurt
 
Join Date: Jun 2006
Model: 8700t
Carrier: T-Mobile
Posts: 50
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

BTW, activations don't appear to be working very well either.. Half the time it hangs on "Waiting for servcies". Anybody else see that too?
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.