05-16-2007, 11:34 AM
Join Date: May 2005
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I have seen an issue where a single Inbox message does not show up on a device, which may be similar to the issue you are having with Sent items.
What happens, for example, is that 3 messages are sent from same sender within about 10 minutes to a BB user, #1 and #3 are delivered to the device, but #2 is MIA on device but in Notes Inbox. Funny thing is that the MAGT logs show the SRP delivery, so the device received the message and acknowledged this to the server, but it just aint there in the Messages view. Do a backup to an IPD file and still, the message aint in there either, so it's not a display issue. This was on an 8700g device BTW.
RIM basically said that this is such a rare occurance which can't be repeated that there is no way to test for it, and to wipe and reload the device. I guess we'll have to live with 99.9% delivery rate instead of the 100% we always assume...
BESX 4.1.7 on Exchange 2003: 65 Devices
BESX 5.0.3 on Exchange 2003: 2007 Devices