08-17-2006, 04:09 PM
Join Date: Apr 2005
Post Thanks: 0
Thanked 2 Times in 2 Posts
Have you tested the connection to the RIM srp host with the new BES? There's a tool (bbsrptest.exe) in the following directory : C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility that's used.
If you've received a successful response, then your BES is connecting thru the firewall on port 3101 to the srp host (srp.xx.blackberry.net) at RIM.
Take a look at the Blackberry manager to see wht's the status of the BES server. Also have a look at the event viewer for any errors associated with the BES services.
There may be several other reasons why EA is not progressing or starting.
Are there any mail re-direction rules/filters in the inbox of the test user account?
Is there any anti-spam software running locally on the desktop of the user account? This may trap the @etp message sent from the wireless network to the device. Receipt of this message on the device (after being re-directed from Inbox-->device) is necessary for EA to take place.
Did you set an activation password for the user account?