08-23-2006, 11:14 AM
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| | Syncing older emails over to BB device?
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Sorry if this is a really stupid question with the simplest answer, but I've been unable to find a resolution anywhere.
I had a user complaining about older emails staying on the Blackberry after being removed from Outlook. So, what I did was hook up to the Desktop Manager, load the Backup and Restore tool, then clear all the messages from the Messages database under the Advanced option. That worked great for clearing all the messages. After re-syncing the device, all emails from that time onward copied over just fine. The problem I'm having is that any emails that are in this user's Outlook/Exchange Inbox from any time prior to the database wipe are not syncing over to the device.
Am I missing something really easy? I checked the Blackberry KB and couldn't find an answer, and I also searched this forum to see if anyone else had this problem or noted a solution to it. We're using BES 4.1, and the device is a 7750 (Verizon). All the checkboxes and options are setup properly in Desktop Manager as well (Reconcile Messages, Synchronize Moves and Deletes, Mailbox Wins, using the right profile to point toward the Outlook Inbox). Rebooting the laptop didn't help, and neither did power cycling the device.
The only option I have left is to wipe that Blackberry completely off the server, then let it reactivate. I was trying to avoid doing that if at all possible since this is for a VP who will most likely get snotty with me if they have to be without their device for longer than five minutes.
Any help or info on where I can get help would be super awesome. Thanks! Oh, and sorry if this is the wrong forum for this thread. It seemed like the best one?