08-24-2006, 10:37 AM
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| | 4.0.5 patching issues :(
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We are running BES 4.0.5 for Exchange on Windows 2000 Server, BES is on it's own server.
I upgraded the box from 4.0.0 to 4.0.5 some time again, probably in June when the 5a patch first came out. Anyhow I noticed there are hotfixes that came out for BES in the past few months so I downloaded them (in this case a few times) and unziped them.
When they run on their own I get the following error message:
The upgrade patch cannot be installed by the windows installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.
I have the correct upgrade patches and I know that since I am the only IT guy here that our BES has 4.0.5a installed, so I am not sure why this isn't working.
Oh in the past I found that BES was looking for the old Service Pack temp folder on the hard drive; why RIM wouldn't make the service complete beats me; so I compressed it and saved it, but even when I replace it in its old place I get the same error message from these patches. (big sigh)