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Old 08-24-2006, 11:06 AM   #1 (permalink)
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Hi all,

I am getting several of these messages from two of my uers on my BES. They seem to come up everyday now. Anyone know what's causing this?

Time: 2006-08-24 11:09:19
Source: BlackBerry Messaging Agent NYBESWIN011 Agent 1
Type: Warning
Event ID: 20185
User: NA
Computer: NYBESWIN01
Message: {john.doe@company.com} GetRIMMessage() failed: ERR_FAIL EntryId=9011703


Time: 2006-08-24 11:19:18
Source: BlackBerry Messaging Agent NYBESWIN011 Agent 1
Type: Warning
Event ID: 20185
User: NA
Computer: NYBESWIN01
Message: {john.doe2@company.com} GetRIMMessage() failed: ERR_FAIL EntryId=9017230


Time: 2006-08-24 11:28:50
Source: BlackBerry Messaging Agent NYBESWIN011 Agent 1
Type: Warning
Event ID: 20185
User: NA
Computer: NYBESWIN01
Message: {john.doe@company.com} GetRIMMessage() failed: ERR_FAIL EntryId=9017998
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Old 08-24-2006, 02:44 PM   #2 (permalink)
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I think...The Blackberry Messaging agent is tryng to contact that particular user on the bes and unable to do so to transfer / reconcile messages with. What happens if you delete that particular user (Verify if the PIM and mail server settings are correct..)
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