08-25-2006, 11:34 AM
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| | Problems upgrading to bes v4
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I work for a large NHS trust and we have been using a BES on version 3.6 for the past 2 years now recently we have decided to purchase version 4.0 (Only because we currently have older 7230 devices) we have 48 users currently on our server however before the engineer comes out we have noticed what seems to be a problem, instead of having the one database we seem to have two, they are as follows
1. Small computer icon with Yellow screen
2. Small computer icon with Green screen
When we attempt to remove one of them the other one disappears too, looking at the one with the yellow screen it contains absolutely no information at all, the green one however contains all 48 users’ Inc stats etc!
I queried this with RIM who has said they don’t know what has caused it and not too worry, however we also have another BES on one of our sister sites and this one only has the one database (currently on version 4)
I was wondering if anyone has encountered this before and know what possible problems/solutions there could be.