Originally Posted by marc.langman
Is there a documented time that it takes after giving the bes admin account send as permissions for a user before that user will be able to send messages from their device?
I've seen this numerous times when adding a new user to the BES. The bes admin account will not have send as permissions for the user account at the time it's added to the BES. After the user is added to the BES, the bes admin account is given send as permissions. If this process is followed, the user will not be able to send messages from their device for quite some time, always receiving a red X when sending. Is this period of time documented anywhere?
Anywhere between 30 minutes to 2 hours. You can flush the cache permission by restart the information store.