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Old 08-31-2006, 11:45 AM   #1 (permalink)
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Default Can you reboot all handhelds on a BES network?

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We've got BES installed and we're trying to figure out how to send a reboot to all of the blackberries in the building. I am hoping this can be done rather than asking every user to do it (since you know a lot of them won't).

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justin
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Old 08-31-2006, 12:10 PM   #2 (permalink)
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I don't think this could be done. Why do you want all the devices to reboot?
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Old 08-31-2006, 12:13 PM   #3 (permalink)
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we've disabled the walkie-talkie feature and for it to be applied we need the units to all be reset. that's the word i received anyway. it's my job to figure out how to get them all reset without recalling 200 units.
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Old 08-31-2006, 12:22 PM   #4 (permalink)
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I am assuming your disabling this via an IT Policy. Is forcing an updated IT Policy down to all the devices is not good enough?
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Old 08-31-2006, 12:25 PM   #5 (permalink)
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I'm pretty new to this so I will say yes, it is IT policy to disable it. Are you saying there is a tool to force this IT policy change across to all these units? If so, that'd work fine too as long as it turns off the walkie-talkie feature.
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Old 08-31-2006, 01:04 PM   #6 (permalink)
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Resend an IT policy to a BlackBerry device manually
  1. In the BlackBerry Manager, in the left pane, click a BlackBerry Enterprise Server.
  2. On the Users tab, click a user account.
  3. Click IT Admin.
  4. Click Resend IT Policy.

I am speculating that you could enable the Policy Resend Interval and set it to a short time. Thus forcing the policy out to everyone in mass.

Resend an IT policy to a BlackBerry device automatically
  1. In the BlackBerry Manager, in the left pane, click a BlackBerry Enterprise Server.
  2. On the Server Configuration tab, click Edit Properties.
  3. In the IT Admin section, double-click Policy Resend Interval.
  4. Type the interval, in hours, at which you want the automatic resends occur.
  5. Click OK.
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Old 08-31-2006, 01:22 PM   #7 (permalink)
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Doug,

Thanks for the help. Is this information from a particular section of the manual? Just curious as I'd like to read up on other topics of interest too.

Thanks
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