BlackBerry Forums Support Community

BlackBerry Forums Support Community (
-   BES Admin Corner (
-   -   BESAlert settings (

slimbim 08-31-2006 01:04 PM

BESAlert settings
I just setup the BESAlert and set event level to information just to see if i'll get any emails, however, haven't got any emails.

How do I check if I did something wrong on the settings or if there actually are no alerts to be sent?

ashworth 08-31-2006 01:15 PM

Page 22

Livelink - Redirection

This is how I got mine up and running.

slimbim 08-31-2006 03:26 PM

Yeah I did take a look at that and that's how I have it setup..... only i have not received any emails all day... does it just use normal port to connect to smtp? I know for sure the smtp server works, and I mean there is nothing really to mess up. it basically only asks for the smtp server and the email address.... so I don't know why no messages. Having set the event level to information I would think I will get at least few messages if it is set up right...

noname 08-31-2006 08:32 PM

take a look at the ALRT log... any particular error?

slimbim 09-01-2006 10:04 AM

I figured it out... was missing < > before and after the email address.

but new problem is that I just get bunch of empty emails with no useful information:

Subject: BlackBerry Messaging Agent BES4 Agent 4

BlackBerry Messaging Agent BES4 Agent 4 (Application Event Log on BES2003):

That's all the body of the email contains....

ashworth 09-01-2006 12:45 PM

If you are using BES 4.1.1 there is an SDR on that issue.

slimbim 09-01-2006 02:32 PM

I can't find the SDR you mentioned on the blackberry website or in the release notes... is it possible for you to link it for me?

ashworth 09-04-2006 06:37 AM

I had to call in to RIM Tech Support, and they said it was an SDR, I never got the number tho...

jnelson2000 09-04-2006 02:18 PM


Originally Posted by ashworth
I had to call in to RIM Tech Support, and they said it was an SDR, I never got the number tho...

The SDR # is 91375.

There is no fix until 4.1.2 is released within the next few weeks.

All times are GMT -5. The time now is 08:22 PM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.