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Old 09-01-2006, 03:08 AM   #1 (permalink)
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Unhappy Wireless e-mail reconcilliation not working

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I'm having a very frustrating problem with wireless e-mail reconcilliation.

We recently had our BES upgraded to version 4.1, and use Lotus Notes.

I was using a RIM 7290 previously when the problem started, but I've recently changed to an 8700. I hoped this would solve the problem but it hasn't.

Basically, when I recieve an e-mail on my blackberry, I open it... but when I access my e-mail on my desktop PC, instead of showing the e-mail as opened it still shows as unread.. ie. if I am out of the office for a day and recieve (and open) 10 e-mails on my blackberry, I return to the office and they still show on my desktop as unread instead of read.

On the BES Admin software it shows wireless reconcilliation as ON, and it is also shown as ON when I check the settings on the handheld.

When it used to work, I could open a mail on the handheld, and almost straight away the desktop PC would show it as read.

I try and force the issue by selecting "reconcile now" on the handheld and nothing happens, but the following message is shown on the Lotus Notes server used by the BES ;

{my user name} {ProcessStatusUpdates} NSFDbGetUnreadNoteTable failed for <my user name> (You are not authorised to perform that operation 0x0246)

...can anyone help, it's driving me crazy!

I have tried removing myself from the BES and adding my user back in but this makes no difference.

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Old 09-01-2006, 03:33 AM   #2 (permalink)
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Hey DavidUK, "You are not authorised to perform that operation" is a typical Domino error associated with access. For read/unread marks reconcilliation, BES needs to have the necessary access to your mail file. Is the ACL changed recently? For troubleshooting purpose, you may need to give BES Manager's access explicitly. Try this out and let us know...
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Old 09-01-2006, 04:03 AM   #3 (permalink)
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Quote:
Originally Posted by noname
Hey DavidUK, "You are not authorised to perform that operation" is a typical Domino error associated with access. For read/unread marks reconcilliation, BES needs to have the necessary access to your mail file. Is the ACL changed recently? For troubleshooting purpose, you may need to give BES Manager's access explicitly. Try this out and let us know...
Hi noname, thanks for that! I'm afraid I'm not a Lotus Notes person at all. I spoke to a more knowledgeable colleague and he said I didn't have the necessary rights, which he changed. If I get a message now on my Blackberry and open it, it only shows as read in my desktop e-mail if I manually select "reconcile now" on the handheld. Is there any way this process can happen automatically?

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Old 09-01-2006, 06:27 AM   #4 (permalink)
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Quote:
Originally Posted by noname
Hey DavidUK, "You are not authorised to perform that operation" is a typical Domino error associated with access. For read/unread marks reconcilliation, BES needs to have the necessary access to your mail file. Is the ACL changed recently? For troubleshooting purpose, you may need to give BES Manager's access explicitly. Try this out and let us know...
...quick question, how do you find out who the BES Manager is? The ACL for my mail file has a group LocalDomainServers (or something like that) and the BES Notes server is in this, but other than that there doesnt appear to be an explicit assignement.
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