Hi NG.

BB 8700v, BES Server 4.049

One of our BB users can't open attachments with his device. When he tries to open, the following error message is shown:
(I translate it from German, so the exact wording might be not correct.)

I've already resent the service book, but it hasn't helped.

Can anybody help?

Greetings,
Peter

If you have already deleted the attachment service books and re-sent the service books and that fails I would reload the handheld software (the OS) onto the blackberry.
download the latest loader file you will also need desktop manager.

8700M_PBr4[1].1.0_rel280_PL2.0.0.120_A4.1.0.284gold.exe, if you dont have it I can mail it you.

Cradle the blackberry launch desktop manager double click the application loader.

Make sure all boxes are ticked (including the attachment service).
click Next
Click Advanced
Tick the bottom box erase all currently installed applications.
By default automatically backup handheld option is ticked along with include messages in the backup.

Click next and finish.

If that does not work resend the service books again, and retest.

Let me know your results.

I don'T know the name of the attachment service book. Btw

Service Book Functionality
BlackBerry Browser [BrowserConfig] Provisioned bookmarks for the browser.
BlackBerry Internet Browsing Service [BrowserConfig] Creates browser bookmarks and adds the Atlas icon on the device Home screen.
Browser Config for ICS [BrowserConfig] Contains configuration information for the BlackBerry Internet Connect Service (ICS) Web Browser.
Desktop [ALP] or BlackBerry [ALP] *
Address Lookup Protocol (ALP) contains information required to perform wireless Global Address Book searches.
Desktop [BrowserConfig] or BlackBerry [BrowserConfig] *
Contains complimentary configuration information for the BlackBerry Browser that leverages the BlackBerry Mobile Data Service or BlackBerry Mobile Data System™ (MDS™) transport.
Desktop [CICAL] or BlackBerry [CICAL] *
Contains information required for wireless calendar operations.
Desktop [CMIME] or BlackBerry [CMIME] *
Contains information required to send messages and perform functions, such as wireless email reconciliation.
Desktop [IPPP] or BlackBerry [IPPP] *
Contains information required to use and browse the Internet using the BlackBerry MDS.
Desktop [SYNC] or BlackBerry [SYNC] * Contains information to wirelessly synchronize Personal Information Management (PIM) databases and to wirelessly backup and restore device data.

The device must have BlackBerry Device Software 4.0 installed, and must be connected to BlackBerry Enterprise Server™ 4.0.

IPPP for BIBS [IPPP]
BlackBerry Internet Browsing Service (BIBS) transport. Provides BlackBerry Internet Browser Service routing information.
Provisioning [Provisioning] Contains information to enable or disable the Enterprise Activation icon for BlackBerry Device Software 4.0.
WAP Browser
Contains configuration information for the Wireless Application Protocol (WAP) Browser.
WAP Secure Transport or WAP Transport
Contains information required to connect to a carrier's WAP Gateway.
Web Client [CMIME]
Contains information required to send messages and perform functions (for example, wireless email reconciliation) for the BlackBerry Internet Service™.
GoogleTalk [BBIM]
Contains information required for sending GoogleTalk™ application client messages.
GoogleTalk [BBIMConfig]
Contains the record information for the service gateway Internet Protocol (IP) address and domain (provided by the Carrier).
Key Negotiation (KEYNEGO)
Used for Google™ Talk message encryption and decryption. The algorithm used by GoogleTalk is Advanced Encryption Standard (AES) 256 bits.
Rogers (or service provider) MMS WAP
Used for the transmission of Multi Media Service (MMS) messages.
WAP Push Config
Used by the device for wireless application protocol-dependent applications (for example, Rogers WAP browser or T-Zones).
Desktop (BBIM)
Contains the record information used to send messages using the Microsoft® Live Communications Server.
Yahoo Messenger (YHO)
Contains the record information used to send messages using the Yahoo!® Messenger client (available from the service provider).

The above is all the service books, the attachment fuctionality might come under Desktop CMIME but if you have already resent the service book then I would reload the handheld software as previous journal,

Matt