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Old 09-07-2006, 07:56 AM   #1 (permalink)
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Default BES for Exchange Express: Client Access License Key

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Hello BES Admins

I'm trying to install BES Express for Exchange. After registering my client pin on the RIM Web Site and following the instructions, I only receive the following information:

CAL Authentication Key
CAL ID
SRP identifier
SRP key

However, during the installation of BES, I'm asked to enter the "Client Access License Key". Where can I get this (i got no cd rom as a downloaded the software on the RIM Web site?

Thanks for your help
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Old 09-07-2006, 09:00 AM   #2 (permalink)
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CAL Authentication Key is the one you want.

Before you go any further, what user are you logged in as during this install?
If it is not the service account you created, please do so.
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Old 09-07-2006, 04:04 PM   #3 (permalink)
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Unhappy

I'm logged on as the same user under which the BB services are running.

The Message Box says:

"Type the Client Access License key that is printed on your installation CD or was provided by your software vendor."

However, when I type in the "CAL Authentication Key" (which starts with "bescal"), The following error occurs:

"Invalid Client Access License Key. The license key must be the unique key provided to you with the software and must be in the format:
"besXXX-XXXXXX......" where each X is a number or letter."

The Version is BES Express 4.11

I did another BES Express install (4.1) a few weeks ago without any problems...

Thanks for your help, but I'm really clueless
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Old 09-08-2006, 05:52 AM   #4 (permalink)
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was there a change in terms of licensing from BES Express 4.1 to 4.11?
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Old 09-08-2006, 10:31 AM   #5 (permalink)
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Call support to verify your CAL.
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Old 09-08-2006, 02:41 PM   #6 (permalink)
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i'll do that on monday
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