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Old 09-07-2006, 09:17 AM   #1 (permalink)
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Default Upgrade to BES 4.1 - very unstable

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Hi, hope someone can offer some useful advice!...Since we upgraded from BES 4.0 to 4.1, we have to reboot the server at least once a week. The Domino server since the upgrade looks extremely busy (even though CPU is very low (7% on average!), NBES.exe is using 694Mb...The crashes all occur, when the domino server simply stops responding (usually the BES Task just stops responding...the NSD generated indicates nBES each time). We also seem have to lots of errors in Event Viewer from the Blackberry Messaging Agent and Blackberry Router, which I'm not sure relates to the problem. Examples include:
1. The description for Event ID ( 30375 ) in Source ( BlackBerry Messaging Agent UKSUP03 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: SRP: TID=1141492, returned DELIVERED, but no transaction has been found.."
2. [SERVICE_RELAY_SESSION:S787661:0078db58] Service transaction not found. SERVICESESSION_TAG=15910263
3. OTAFM: folder reference is not found (Entry not found in index 0x0404)
4. UpdateMessage: unable to find message by tag! (1187874)
5. Unable to open note (user 63CA) (Document has been deleted 0x0225)
6. The description for Event ID ( 40243 ) in Source ( BlackBerry Messaging Agent UKSUP03 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: OTAFM: message reference is not found, notification was discarded (RID=-875434195) (Entry not found in index 0x0404).
The BES Logs just don't show anything that's causing this!..

All the BES Server Tasks run on one server. We have 300 users. Server Details are as follows.
Compaq DL580, G3, Windows 2000 Server SP4, Lotus Domino Server R654FP1, 1.5GB RAM, Xeon 2.8Ghz processor, 50GB Free HD, MSDE is installed, BESMgmt is only 150Mb...Though the server works fine, performance has detiorated, from message delays, messages not being delivered, calendar entries taking 30 mins to synch, unread marks not working anymore..!Would really appreciate any ideas/suggestions/housekeeping/maintenance tips!
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Old 09-07-2006, 04:54 PM   #2 (permalink)
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Why not upgrade the Domino Server to 7.0 / 7.01 and Windows 2003 Enterprise Edition?

Domino 7.01 helps resolves with the memory leak which causes application performance to deteriorate such a pace.

Also, Why didnt you use BES 4.1 SP1 or have you not yet considered yet?
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Old 09-09-2006, 03:05 PM   #3 (permalink)
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Are you running any mail scanning software such as TrendMicro ScanMail?
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Old 09-11-2006, 02:29 PM   #4 (permalink)
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We also noticed 4.1 was not a very clean and stable build, 4.1 SP1 fixed it all. After the SP1 upgrade I have never seen these babies deliver mail so fast. Good Job RIM, and I don't spread that lightly.
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Old 01-24-2007, 10:15 AM   #5 (permalink)
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Default Have the same issue with 4.1 SP1

Hi all, we run a BES 4.1 SP1, and regularly our Domino 6.54 stops. We can see in the nsd file :
################################################## ##########
### FATAL THREAD 2/61 [ nBES:1700:1724]
### FP=0x0072f118, PC=0x0c8f5698, SP=0x00e5fee8, stksize=-7540176
### EAX=0x0c935718, EBX=0x25c14910, ECX=0x25b69220, EDX=0xfd8e00fa
### ESI=0x25c1492c, EDI=0x00e5ff74, CS=0x0000001b, SS=0x00000023
### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010202
Exception code: c0000005 (ACCESS_VIOLATION)
################################################## ##########
[ 1] 0x0c8f5698 (79c,778,1724,d43df8)


################################################## ##########
### PASS 2 : FATAL THREAD with STACK FRAMES 2/61 [ nBES:1700:1724]
### FP=0072f118, PC=0c8f5698, SP=00e5fee8, stksize=-7540176
Exception code: c0000005 (ACCESS_VIOLATION)
################################################## ##########

which does not help ....
What could we do?
Any idea?
Thanks in advance...
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Old 01-31-2007, 01:49 PM   #6 (permalink)
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Upgrade to 6.5.5 or 7.01 which would be compatible to BES 4.1 and may fix the issues you are having. Also, use BES Sp2
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Old 02-02-2007, 11:08 AM   #7 (permalink)
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Hey guys,

Yes all of us on Domino will occasionally get the dreaded Access Violation NSD errors which hang Domino, usually due to the NBES process.

Some of them are known bugs in the RIM code, some are unknown bugs, but many of them can be eliminated or reduced by doing the following:

UPGRADE YOUR RAM TO 4GB. NOW. DO NOT PASS GO. DO NOT RUSH TO UPGRADE DOMINO OR BES VERSIONS. FIRST GET 4GB OF RAM AND SEE WHAT HAPPENS.

Domino grabs all the memory it can, so high memory usage in itself is not an issue. What you need is to give the server as much memory breathing room as possible so the processes don't step all over eachother's memory spaces (i.e. memory access violations C00000005 errors).

Just my experience, but I sleep better at night these days since running 2GB only servers.
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Old 02-02-2007, 11:10 AM   #8 (permalink)
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p.s. the errors you posted - they are normal in a Domino environment. They have nothing to do with the crashes.
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Old 02-02-2007, 11:11 AM   #9 (permalink)
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p.p.s. Took one more look: with 300 users you should definitely offload your SQL to a dedicated SQL server. Don't care what RIM says about how many you can support on MSDE.
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Old 02-02-2007, 12:56 PM   #10 (permalink)
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thats a lot of users on one server

ignore the event log and look at the besmgmt logs
Much more information

We are running 4.1 sp1 with domino 7.01 and love it - the bes has had one issue in the past 60 days - the collaboration service was using a little more resources than we liked so I restarted the service

We are upgrading next week to sp3 hf3 for DST compliance
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Old 02-02-2007, 05:33 PM   #11 (permalink)
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I concurr, we have 800 BB User's and we put a dedicated SQL Server and never had any issues with the load it has.

If you are using BES 4.1, upgrade to ND 7.02FP1, works awesome and does not take up as much memory--This is for Domino-NBES.exe

Silver_2000: Do you mean SP2 HF3?
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Old 02-02-2007, 11:45 PM   #12 (permalink)
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I did not read the full post but I can tell you that:

[SERVICE_RELAY_SESSION:S787661:0078db58] Service transaction not found. SERVICESESSION_TAG=15910263

You will get this error and it is not really an error. It is just when there was a packet that was sent out to the network and was pending for a few days, that never hit the handheld and when the BES was rebooted it lost the tag that was in memory, when the BES makes the new connection to RIM you will see a bunch of this coming back from the internet to the BES and since the bes lost the information in the memory from the reboot it spits out this error.

The reason it is not an error because any message that did not get send will get re-queued during the rescan when the bes sees that message has not been delivery to the HH.
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