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Old 09-09-2006, 11:46 AM   #1 (permalink)
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Default SRP 'Reactivated' but still shows disconnected

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I got an email saying that the SRP has been reactivated, and the other server that I accidently put the same SRP on has all blackberry services disabled. However my BES manager on the original BES server still shows the SRP as disconnected. I have ran bbsrptest and it is successful:

NetworkAccessNode is srp.na.blackberry.net.
Attempting to connect to srp.na.blackberry.net (204.187.87.33), port 3101
Sending test packet
Waiting for response
Receiving response
Checking response
Successful

I have emailed BB Support again to reactivate it, what else can i do??

super stuck right now!!
any help very apprecaited!
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Old 04-19-2007, 10:52 AM   #2 (permalink)
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Default Similar fault except there is no 2nd BES

All started yesterday coincidently with the outage in NA.
SRP key and ID are just not validating.
Have confirmed with RIM that the keys are OK and should be working. i.e. not connected, not disabled.
Have removed and re-typed them, still no joy.

SRP is connecting to srp.uk.blackberry.net port 3101, successfully.

Have restarted all services one by one.

Can anyone help?
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