09-13-2006, 12:07 PM
Join Date: Oct 2004
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This is assuming the issue is not being caused by IT Policy restrictions from the BES.
To remove your handheld's connectivity to the BES:
1 - Do a security wipe on the handheld
To 'reset' your connection information (in order to move an app from MDS to BIS):
2 - Install the handheld OS software to your PC, if not already on there
3 - Install Desktop Manager 4.x to your PC, if not already on there
4 - Open Desktop Manager then Application Loader, click Next until you are prompted with and Advanced button
5 - Select the erase/wipe options in there and continue through the process
The handheld should come back on its own to a base OS and you can turn the wireless on in order to register it on the carrier network. At this point, call Cingular back and let them know that everything is reset and there is no interaction with the BES/MDS.
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