09-14-2006, 06:26 AM
Thumbs Must Hurt
Join Date: Mar 2006
Post Thanks: 0
Thanked 0 Times in 0 Posts
In my experience, to avoid that error message, the BlackBerry user's account that you're logged into Windows with needs the following:
1) An Outlook profile (preferably non-cached) created under that user's login
2) The Desktop Mananger has to be pointed to that Outlook profile. (Configured under the D-Manager Options menu's Profile Settings item).
3) Finally, while normally the default Intellisync settings are fine, depending on your BES version, they might need to be configured using either Intellisync's Configure PIM or Reset Configuration buttons.
If the user's Outlook profile doesn't exist, it can be configured by using the Email Account Wizard found within the Windows Control Panel Mail icon.
The logged in user usually needs local Admin rights to set up the Outlook profile and cannot be blocked by any Domain group policy from creating an Exchange/Outlook account.
I hope that helps.