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Old 03-16-2005, 12:14 AM   #1 (permalink)
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Question Desktop Mgr or HH app.

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Have BES 4.0 and have been upgrading in house user devices to 4.0 by connecting devices directly to server. Question is for my remote personnel who have the 3.6 Desktop manager on their laptops, do I only need them to download and install the HH application in order to upgrade their devices to 4.0 using the Application loader tool in 3.6? Or do they have to also upgrade their desktop manager app to 4.0?

Our carrier is Verizon and they tell me they need both; but RIM support tells me only need HH app as long as they have Desktop Mgr already installed.

What is correct?
Old 03-16-2005, 08:50 AM   #2 (permalink)
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I would go with RIM on this one. I think I have upgraded some users to HH4.0 with desktop 3.6.

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