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Old 09-22-2006, 11:27 PM   #1 (permalink)
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Default Can't get my outlook calendar to sync with device wirelessly

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Folks I just got the Pearl, really sweet device. Email is working fine, but I cannot wirelessly sync my outlook calendar with the device. I am running the desktop manager software that came with t he device 4.2 i think.

When people email me meeting requests, they come into my inbox, i cannot accept, decline etc (standard calendar responses in outlook). At the same time any meeting updates changed on my desktop do not sync with the pearl device.

I have tried T-Mobile, no luck there, they passed me on to RIM they put me on hold forever, my IT dept is looking into it. Others in my company who have the device have it working fine.

HELP!
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Old 09-22-2006, 11:40 PM   #2 (permalink)
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What troubleshooting steps have already have been taken?
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Old 09-23-2006, 12:28 AM   #3 (permalink)
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Question steps so far

well today, we deleted some of the service books, the cical and cmime. reinstalled them with no luck.

during this process to get the service books back on the phone, they had me regenerate the encyrption key by moving my mouse around in the desktop manager. once the service books were back they said that usually does the trick, but no luck for me.

I did see a post on calendar conflicts in outlook which is a possibility and was going to try that at work on monday.

any other ideas before i go that route?

thanks for your help.
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