BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 03-16-2005, 09:42 AM   #1 (permalink)
Thumbs Must Hurt
MooseNYC's Avatar
Join Date: Jan 2005
Location: NYC
Model: 9650
Carrier: Verizon
Posts: 192
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Adding / Changing PIN on BES

Please Login to Remove!

I hate to bother all you busy IT professionals but I've had a perplexing question.
First off I am just a BB end user but I want to understand the back-room processes.

I currently have a 7510 which is being hosted on my company's BES (running OS 4.0) This is my personal unit that I had purchased via Nextel and finally had the company program whatever they had to (PIN?) so that it fully functioned. Everything has been going great for the last year with this set-up.

I just bought a replacement unit (7100g now) and I contacted our BB admin to see if they could change the PIN number on the BES so that the messages would come to my new unit. It started to look like it was going to be the same story that I ran into when I initially tried to have them set up my device on the BES.. "OMG you CANT do that!!!"
Well, last night I started up my Desktop Connection Manager as if I was going to sync my old 7510 but instead I hooked my new unit (7100g). I received a pop-up that asked me if I wanted to use that as my new (PIN) device on the account (or something like that) I selected "yes" and it automatically switched everything over to my new unit without further IT intervention!! It took approximately 20 minutes for the 7100g to complete the 'Enterprise Activation' but everything works now. I even turned on my old 7510 and it was no longer receiving emails and when I sent a few test messages everything showed that the 7100g was sending them via the BES and my main email account. All this without IT intervention.

To any IT Admin: Is this true with the BES 4.0? If anyone in the company who has a mail account starts the Desktop Connection Manager and plugs a BB device into it that it will just recognize that pin and start sending messages to and from that device? I was under the impression that the BB Admin within our company had to enter the PIN into the BES?
This does not look to be the case as I didn't need them to switch my device.

I'm sorry if this is a very simple answer and Ive taken up your valuable time with such an elementary question, but I'm trying to wrap my brain around the process.


Formerly - HTC Thunderbolt / 9550 / 9630 / 8830 / 8100 / 8700 / 7290 / 7100g / 7510 / 7230 / 6710 /. .
Old 03-16-2005, 09:56 AM   #2 (permalink)
Thumbs Must Hurt
Join Date: Aug 2004
Location: Metro NYC
Posts: 175
Post Thanks: 0
Thanked 0 Times in 0 Posts

The BlackBerry administrator does not need to enter the PIN into the BES. They need to add you as a BlackBerry user but don't need to enter the PIN.
-- Aric Rosenbaum
BlackBerry consulting, BlackBerry development
BlackBerry consulting and development (RIM SI Partner)
Old 03-16-2005, 03:45 PM   #3 (permalink)
Thumbs Must Hurt
topher145's Avatar
Join Date: Mar 2005
Model: 8100
Carrier: Cingular
Posts: 111
Post Thanks: 0
Thanked 0 Times in 0 Posts

Right - a user would not be able to just connect a new BB and get it to work. They receive a message that their account is not configured. Interesting about the PIN change...
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

APPLE 630-0895-B  VRAM 128K X 8 BOARD CARD VINTAGE pictureAPPLE 820-0522-A 630-0895-B LITE VRAM 128K X 8 BOARD >
APPLE 820-0522-A 630-0895-B LITE VRAM 128K X 8 BOARD > picture

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.